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3 days ago
**Position Title: Customer Support - CMS**
- Department- Cash Management Services- Location- Mumbai- Number of Positions- 4- Reporting Relationships- Team Leader- Position Grade- Assistant Manager/Deputy Manager/Manager
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TATCoordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Looking for languages in Telugu, Kannada & Tamil.
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Customer Support
5 days ago
Mumbai, Maharashtra, India The Designer's Class Full time**Job Title**: Customer Support Executive **Location**: Matunga, Mumbai **Experience Required**: 2 to 4 years **Gender Preference**: Female **Salary Range**: ₹30,000 - ₹40,000 per month **Employment Type**: Full-Time **Key Responsibilities**: - Resolve customer complaints and queries efficiently and professionally. - Maintain accurate records of...
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Customer Support
5 days ago
Mumbai, Maharashtra, India Toothsi Full timeHandle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening) The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms Handle dental...
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Customer Support
5 days ago
Mumbai, Maharashtra, India Toothsi Full timeHandle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening) The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms Handle dental...
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Customer Service Associate malayalam Process
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Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
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Customer Support
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Mumbai, Maharashtra, India Universal Hiring Solution Full timeHIRING FOR INTERNATIONAL CAPTIVE BPO CUSTOMER SUPPORT Location = Malad Communication = 10/10 Only Excellent Qualification 1. If HSC + 6 Month Experience (All Documents From Company With Reliving Letter) or 2. If Graduate (Graduate Fresher With All Documents ) Salary = 20k to 60k max In-hand ( Depends on the interview & Last drawn ) (All Experience...
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Customer Support Executive
5 days ago
Mumbai, Maharashtra, India StarMaxx HR Services Full time**Job Description: Template** We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at [Company X]. We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits. **Objectives of this role** - Providing accurate...
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Customer Support Executive
5 days ago
Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full timeHi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...
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Customer Support Executive
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Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full timeCustomer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...
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Customer Support
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Navi Mumbai, Maharashtra, India LogFix SCM Solutions Pvt Ltd Full timeJob Description: Customer Support / Front Desk Support Experience: 0-2 years Education: Any Graduation Languages: English and Hindi (proficiency in both languages required) Job Summary: **Responsibilities**: - Handle customer complaints, providing appropriate solutions and alternatives within specified time limits. - Follow up with customers to ensure...
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Customer Support Executive
5 days ago
Mumbai, Maharashtra, India AscenWork Technologies Private Limited Full time**Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...