Customer Care Executive

1 week ago

Industrial Estate Gurugram Haryana, India CORPAVENUE Full time

**Job Title**: Customer Service Executive - Blended Process (Voice + Chat)
**Process**: Blinkit (Blended Customer Support)

**Key Responsibilities**:

- Handle incoming customer queries via **chat and voice calls**:

- Resolve customer concerns with accuracy and empathy
- Maintain excellent communication standards with clear, polite, and professional responses
- Document interactions and update systems accurately
- Meet daily targets for response time, resolution, and customer satisfaction

**Eligibility Criteria**:

- **Education**: 12th Pass, Undergraduate, or Graduate (any stream)
- **Communication**: Should be confident with **Versant Level 5 communication**, good comprehension & vocabulary skills
- **Computer Knowledge**: Basic system handling is a must
- **Gender**: Both **Male and Female** can apply
- **Interview Mode**: Face-to-face only
- **Training**: 15 Days (Stipend of ₹1,000/day based on present days)
- **Cab Facility**: Not available

**Shift Details**:
**Work Days**:

- 6 Days Working
- 1 Rotational Week Off

**Salary**:

- **Freshers**: ₹28,000 CTC | ₹24,250 In-hand
- **Experienced (Chat/Customer Support)**: ₹32,500 CTC | ₹28,750 In-hand
- **Attractive Incentives** (Based on performance)

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Have you ever taken the Versant English Test? If yes, what was your score or level (e.g., Level 5 or equivalent)?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

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