Customer Service Representative

7 hours ago

Remote, India CauseMatch Fundraising Full time

**Who We Are**:
CauseMatch is the next generation of online fundraising for nonprofits. We provide fundraising solutions to organizations with a great cause to engage their communities and increase their impact. Our international team is passionate about making a positive change through the work we do and the clients we help.

**The Position**:
huge opportunities for growth and advancement. You will be working directly with senior-level management - the sky's the limit

**Key Responsibilities**:

- Proactive communication with customers to provide support and assistance before, during, and after a campaign via chats and tickets.
- Setting up campaign pages and ensuring they are ready for launch.
- Managing and prioritizing technical tasks related to campaigns.
- Collaborating with the international team on various campaigns.
- Providing feedback to the technology development team to constantly improve our services.
- Creating and updating documentation on various features and tools of the platform.

**What We Are Looking For**:

- Knowledge of customer service practices and principles (Listen to customers and share their feedback, avoid fillers, English proficiency, empathy and listening skills).
- Strong communication skills in English - verbal and written.
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Handling different types of customers & queries.
- Ability to thrive in a dynamic, fast-paced startup environment.
- Experience working with support tools eg. Zendesk Support, Zoho Desk, etc. is highly preferred.
- Familiar with project management platforms like Asana or another similar platform
- Holding a Bachelor’s degree or an equivalent diploma with more than 1 year of total work experience. Prior experience in a customer service role is preferred but not mandatory.
- Comfortable with flexible work hours/shifts and late night shifts
- You will be working a 5-day workweek on a shift basis with any 2 days off. Please note that the shift timings can change depending on the company’s needs.

**Your Skills/Qualities**:

- Self-motivated self-learner
- Pumped to join a growing start-up and willing to hustle
- Fast learner with excellent verbal and written communication skills
- Strong team player with the ability to work well with international teams
- Detail-Oriented and driven and passionate about the job
- Customer-oriented with strong decision-making skills
- Strong sense of accountability and integrity
- A multi-tasker with good organizational skills
- Comfortable with flexible work hours/shifts and late-night shifts

Our Leadership Principles
INTEGRITY
TRANSPARENCY & COMMUNICATION
CUSTOMER OBSESSION
OWNERSHIP & ACCOUNTABILITY
ME IS WE
DEVOTION TO THE HIGHEST STANDARDS
ACT NOW. INVENT AND INNOVATE AHEAD
POSITIVE MINDSET. CHALLENGE = OPPORTUNITY. CAN-DO ATTITUDE.
LEARN AND GROW

  • Customer Service Representative

    2 weeks ago

    Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Skills Required** - Outbound / Client Servicing **Roles and Responsibilities -** - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond quickly to assigned leads. - Work on the lines of highest ethical and moral standards and...

  • Customer Service Representative

    2 days ago

    Remote, India Kabru consulting Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENTPosition: Customer Service RepresentativeWork Type: Remote (Work from Home)Shift Basis: Morning, Afternoon, or Night (as per roster)Schedule: 5 days a weekGender Preference: Female Candidates OnlyYou...

  • Customer Service Representative

    4 days ago

    Remote, India Kabru consulting Full time

    **THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENT** **Position**: Customer Service Representative **Work Type**: Remote (Work from Home) **Shift Basis**: Morning, Afternoon, or Night (as per roster) **Schedule**: 5 days a week - **You will be...

  • Customer Service Representative

    7 hours ago

    Remote, India KD Associates, Inc. Full time

    KD Associate Inc. is a leading provider of professional landscaping and tree services in New York. With a team of skilled professionals and a commitment to excellence, we deliver exceptional outdoor solutions. Our services include landscape design, lawn maintenance, tree trimming, removal, and stump grinding. We strive to enhance the beauty and functionality...

  • Customer Service Representative

    2 days ago

    Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...

  • Customer Service Representative

    2 days ago

    Remote, India Vocally Full time

    Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...

  • Customer Service Representative

    2 days ago

    Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Job Title - Customer Support Representativ**e Reports To - Team Leader Skills Required - TeleCaller/ Client Servicing Company Domain - FinTech Roles and Responsibilities - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond...

  • Customer Service and Sales Representative

    2 weeks ago

    Remote, India Zen Ebikes Full time

    **Join Our Team as a Customer Service and Sales Representative at Zen Ebikes** Are you a passionate professional with a drive for delivering exceptional customer service and sales results? Zen Ebikes is seeking a dynamic individual to join our growing team. We specialize in designing and manufacturing premium electric bikes, with a focus on innovation and...

  • Customer Service Representative

    1 week ago

    Remote, India Chiron Full time

    **Position : Customer service representative** **Experience Level**: 1+year **Job Location**: Work from home opportunity **Education** : HSC/Undergraduate/Graduate **Shift**:Night shift/US shift (6pm to 4am) **Our Salary**: 15K-18K per month **Can join immediate** **Requirements**: - Handle calls and respond to customer’s calls - Soft spoken & cool...

  • Customer Service Representative

    5 days ago

    Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...