Mice Operations

6 days ago

Kalighat Kolkata West Bengal, India Victoria Travels Private Limited Full time

**MICE Operations JD**:
**Job highlight**

Ensure guests are well informed and supported throughout their travel experience

**What you will do**

Job description

1. Overseeing the planning, coordination, and execution of MICE tours to ensure seamless operations. This includes managing group visas, air tickets, hotels, rooming, etc.

2. Identifying areas for improvement in operations processes and procedures and implementing measures to continuously improve the efficiency and effectiveness of MICE tour operations.

3. Managing relationships with vendors, such as hotels, transportation providers, activity operators, giveaways vendor, airline ticketing team, visa team, etc. to ensure that they meet quality standards and deliver services as per agreed-upon terms.

4. Ensuring that all services provided to customers meet or exceed quality standards. This includes developing and implementing quality control procedures, conducting regular inspections, and resolving any quality-related issues.

5. Developing and managing budgets for MICE tours and ensuring that costs are controlled within the approved budget. This includes identifying areas where cost savings can be achieved and implementing cost-saving measures.

6. Leading and managing a team of operations professionals. This includes setting goals, providing coaching and feedback, handling crises situations and ensuring that team members have the resources and support they need to succeed.

**Skills required**:

- Excellent customer service and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
- Exceptional communication skills, both written and verbal, with attention to detail and the ability to explain complex travel information clearly.
- Proven track record of building and managing successful corporate partnerships.
- Excellent communication and leadership skills.
- Proactive working with the ability to drive results.

Role: MICE Operation

Industry Type: Travel & Tourism

Department: Customer Service, Service & Operations

Employment Type: Full Time, Permanent

Location: Kolkata

**Salary**: BEST IN MARKET

Role Category: Operations Support & Corporate & Group Travel

**Education**

UG: Any Graduate

PG: Any Postgraduate

**Key Skills**

Customer satisfaction,Customer service, Corporate & Group Travel,MICE Operation, Manager Client Servicing,Senior Executive Operations,Corporate handling,Relationship building,ContractingMICE

**About Us**:
Established in 1993, Victoria Travels Pvt. Ltd. has grown into a multi-faceted company offering all India and World tour packages. Starting its venture with air ticketing, Victoria Travels has made its foray into Inbound, Outbound, MICE and Theme Tourism. Since its inception, Team Victoria has been constantly evolving itself, to strive for better customer services. We are proud to have the maximum repeat business. We are grateful to our patrons who have shown tremendous belief in us and to lead us to where we stand today. We are Into Leisure Travel, Business Travel, Honeymoon Packages and Corporate Packages

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹75,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person

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