Guest Experience, Guest Experience Executive(Sales

7 days ago

Lonavale, India Della Group Full time

**Job Title : Guest Experience Executive
Function : Guest Experiences
Location : Lonavala

DUTIES AND RESPONSIBILITIES:

- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Meeting VIP guests on arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed product information and the experiences created for Guests.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service.
- Providing information to the guests regarding activities and experiences available at the resort.
- Maintain up to date information on room rates, current promotions, offers and packages.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Should be able to handle all guests without bias or prejudice.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Upselling the experiences and activities to the guests.
- Give a property tour to prospective guests/clients.
- Achieving target set by the management on monthly basis

EXPECTATIONS
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to the resort guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.

**Minimum Qualification**: MBA - Sales, Hotel Management

**Minimum Job Experience**: 01 - 02 Years

**Reporting to**: FOM

**Travel**: N/A

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