Adventure Front Office, Guest Relations Executive

7 days ago

Lonavale, India Della Group Full time

**Job Summary: As a Guest Relations Executive, you will be the face of Della Adventure Park, responsible for creating a positive and welcoming environment for our guests. Your primary focus will be on enhancing customer satisfaction, managing guest inquiries and feedback, and providing assistance to ensure a seamless adventure park experience.

**Responsibilities**:
Welcome and Greet Guests:
Warmly welcome guests upon arrival and create a positive first impression.
Provide information about the adventure park's facilities, attractions, and safety guidelines.
Guest Assistance:
Assist guests with ticketing, entry procedures, and any general inquiries.
Resolve guest concerns and complaints promptly and professionally.
Queue Management:
Ensure efficient and organized queue management at various attractions.
Monitor and address any issues related to wait times and crowd control.
Information Desk:
Operate the information desk to provide details about park events, schedules, and additional services.
Assist guests with lost and found items, and coordinate with relevant departments.
Membership and Loyalty Programs:
Promote and explain the benefits of membership and loyalty programs to guests.
Facilitate the enrollment process and address member queries.
Guest Feedback:
Collect and document guest feedback to identify areas for improvement.
Collaborate with the management team to implement enhancements based on feedback.
Emergency Response:
Be knowledgeable about emergency procedures and assist in implementing them as necessary.
Collaborate with security and first aid teams to ensure guest safety.
Promotions and Sales:
Promote merchandise, photo packages, and other park offerings to enhance the guest experience.
Support sales initiatives and upsell relevant services.

Qualifications and Skills:
Minimum of 0-1 years of experience in customer service or guest relations.
Excellent communication and interpersonal skills.
Ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent; additional education or training is advantageous.

**Minimum Qualification**: High school diploma or equivalent

**Minimum Job Experience**: 0-1 Year

**Reporting to**: Guest Relations Manager

**Travel**: N/A

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