Adventure Front Office, Guest Relations Executive

7 days ago

Lonavale, India Della Group Full time

**Job Summary: As a Guest Relations Executive, you will be the face of Della Adventure Park, responsible for creating a positive and welcoming environment for our guests. Your primary focus will be on enhancing customer satisfaction, managing guest inquiries and feedback, and providing assistance to ensure a seamless adventure park experience.

**Responsibilities**:
Welcome and Greet Guests:
Warmly welcome guests upon arrival and create a positive first impression.
Provide information about the adventure park's facilities, attractions, and safety guidelines.
Guest Assistance:
Assist guests with ticketing, entry procedures, and any general inquiries.
Resolve guest concerns and complaints promptly and professionally.
Queue Management:
Ensure efficient and organized queue management at various attractions.
Monitor and address any issues related to wait times and crowd control.
Information Desk:
Operate the information desk to provide details about park events, schedules, and additional services.
Assist guests with lost and found items, and coordinate with relevant departments.
Membership and Loyalty Programs:
Promote and explain the benefits of membership and loyalty programs to guests.
Facilitate the enrollment process and address member queries.
Guest Feedback:
Collect and document guest feedback to identify areas for improvement.
Collaborate with the management team to implement enhancements based on feedback.
Emergency Response:
Be knowledgeable about emergency procedures and assist in implementing them as necessary.
Collaborate with security and first aid teams to ensure guest safety.
Promotions and Sales:
Promote merchandise, photo packages, and other park offerings to enhance the guest experience.
Support sales initiatives and upsell relevant services.

Qualifications and Skills:
Minimum of 0-1 years of experience in customer service or guest relations.
Excellent communication and interpersonal skills.
Ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent; additional education or training is advantageous.

**Minimum Qualification**: High school diploma or equivalent

**Minimum Job Experience**: 0-1 Year

**Reporting to**: Guest Relations Manager

**Travel**: N/A

  • Front Office, Guest Relation Executive

    7 days ago

    Lonavale, India Della Group Full time

    **Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Major skills and...

  • Admin, Guest Relation Executive

    4 hours ago

    Lonavale, India Della Group Full time

    **Job Description**: Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and...

  • Front Office, Front Office Executive

    4 hours ago

    Lonavale, India Della Group Full time

    **Job Title: Executive - FO Function: Front Office Location: Lonavala Primary Purpose Ensures the satisfaction of guests throughout their stay at the hotel by responding efficiently to their inquiries and offering advice and information as requested Major skills and accountabilities of position (4-6 major accountabilities) 1. Should have proficiency in...

  • Front Office, Front Office Executive

    5 days ago

    Lonavale, India Della Group Full time

    **1. Should welcome guests on arrival and ensure smooth check in and check out process as per company standards. 2. Should address guest queries on rooms, food, local attractions and current promotional activities. 3. Should be able to maximize room occupancy and use up-selling techniques to promote hotel services and facilities. 4. Comply with Hotel...

  • Front Office Executive

    2 weeks ago

    Lonavale, India Sagar Fabrics Full time

    **Summary**: We are looking for a Front Office Executive to manage reception activities at a hotel/resort, ensuring a seamless guest experience. **Key Responsibilities**: - Welcome and check in guests, handle bookings and billing. - Answer guest queries, provide resort information, and coordinate services. - Maintain front desk records, reservation...

  • Adventure Activity

    7 days ago

    Lonavale, India Della Group Full time

    **Job Title: Adventure Activity Marshal Location: Della Adventure Park About Us: Della Adventure Park is a premier destination for thrill-seekers and adventure enthusiasts. Nestled amidst breathtaking natural landscapes, we offer a wide range of exhilarating activities to our visitors. As we continue to grow, we are seeking a passionate and experienced...

  • Guest Experience, Guest Experience Executive

    5 hours ago

    Lonavale, India Della Group Full time

    **- Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Meeting VIP guests on arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed product information and the experiences created for...

  • Guest Relation Executive

    5 days ago

    Lonavale, India The Fern An Ecotel Hotel Lonavala Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures.**Coordinating** and multi-tasking job duties in a busy environment. - Should possess detailed information about...

  • Guest Experience, Guest Experience Executive

    2 weeks ago

    Lonavale, Maharashtra, India Della Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Welcome guests during check-in and giving a fond farewell to guest while checkout.Handling guest complaints and concerns in an efficient and timely manner.Meeting VIP guests on arrivals and departures.Coordinating and multi-tasking job duties in a busy environment.Should possess detailed product information and the experiences created for...

  • Guest Experience, Guest Experience Executive(Sales

    7 days ago

    Lonavale, India Della Group Full time

    **Job Title : Guest Experience Executive Function : Guest Experiences Location : Lonavala DUTIES AND RESPONSIBILITIES: - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Meeting VIP guests on arrivals and departures. - Coordinating and...