Guest Experience, Guest Experience Executive

2 weeks ago

Lonavale Maharashtra, India Della Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description:
  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Meeting VIP guests on arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed product information and the experiences created for Guests.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service.
  • Providing information to the guests regarding activities and experiences available at the resort.
  • Maintain up to date information on room rates, current promotions, offers and packages.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Upselling the experiences and activities to the guests.
  • Give a property tour to prospective guests/clients.
  • Achieving target set by the management on monthly basis.
  • Maintain and adhere to daily shift targets.
Job Expectations:
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to the resort guests and employees.
  • Professional in demeanour and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
Minimum Qualification:

Hotel Management Degree

Minimum Job Experience:

Minimum 02 – 3 years in Front Office or Sales with 5 Star Hotels

Reporting to:

Operations Manager

Travel:

N/A

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