Front Office, Guest Relation Executive

7 days ago

Lonavale, India Della Group Full time

**Job Title: Guest Relation Executive - FO
Function: Front Office
Location: Lonavala

Primary Purpose

To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Major skills and accountabilities of position (4-6 major accountabilities)

1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organized with great attention to detail.
2. Should have excellent personal presentation and communication skills.
3. A passion for delivering exceptional levels of Guest service

**Responsibilities**:
1. Should check guest arrival reports in advance of VIP Guest, check-in and coordinate with Housekeeping on room allocations.
2. Should be responsible for welcoming, assigning special room assignments and serving as an escort to the guest room.
3. Should ensure all rooms meet the highest quality standards and include all requested amenities before guest arrival.
4. Should manage the Guest Relations Desk in the hotel lobby.
5. Should serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
6. Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Work relations (context - main interfaces - functional report)
1. Reports to GRM/FOM.
2. Interfaces strongly with guests and departmental employees.

Key figures - provide key data of the job e.g. budget, number of reports etc
1. Financials - (Figures/% to be discussed)
2. Guest Satisfaction Scores - (Figures/% to be discussed)

Key success factors - how is the success in the position measured
1. Financials - (Figures/% to be discussed)
2. Guest Satisfaction Scores - (Figures/% to be discussed)

Experience and qualifications required for the job
Should be a Hotel Management Graduate or equivalent. Experience in hotel, leisure with experience of 1-3 years. Previous role as an Associate - Front Office in a similar quality hotel.

**Minimum Qualification**: Hotel Management Graduate

**Minimum Job Experience**: 1-3 Year

**Reporting to**: Front Office Manager

**Travel**: N/A

  • Adventure Front Office, Guest Relations Executive

    7 days ago

    Lonavale, India Della Group Full time

    **Job Summary: As a Guest Relations Executive, you will be the face of Della Adventure Park, responsible for creating a positive and welcoming environment for our guests. Your primary focus will be on enhancing customer satisfaction, managing guest inquiries and feedback, and providing assistance to ensure a seamless adventure park...

  • Front Office, Front Office Executive

    5 days ago

    Lonavale, India Della Group Full time

    **1. Should welcome guests on arrival and ensure smooth check in and check out process as per company standards. 2. Should address guest queries on rooms, food, local attractions and current promotional activities. 3. Should be able to maximize room occupancy and use up-selling techniques to promote hotel services and facilities. 4. Comply with Hotel...

  • Guest Relation Executive

    2 weeks ago

    Lonavale, India Goodbrick pvt ltd Full time

    **Sales Management** - Handling Pre-sales and Sales activities at the given site. - To provide best sales experience to the customers at site. - Comprehensive Project Presentation. - Welcome and Greet Guest or customers, giving project brief, walkthrough of the project. - Maintain relation with clients to generate further business **Organizing...

  • Guest Relation Executive

    5 days ago

    Lonavale, India The Fern An Ecotel Hotel Lonavala Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures.**Coordinating** and multi-tasking job duties in a busy environment. - Should possess detailed information about...

  • Guest Experience, Guest Experience Executive

    6 days ago

    Lonavale, Maharashtra, India Della Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Welcome guests during check-in and giving a fond farewell to guest while checkout.Handling guest complaints and concerns in an efficient and timely manner.Meeting VIP guests on arrivals and departures.Coordinating and multi-tasking job duties in a busy environment.Should possess detailed product information and the experiences created for...

  • Assistant Front Office Manager: IDS

    2 weeks ago

    Lonavale, Maharashtra, India Sagar Fabrics Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Summary:We are seeking an Assistant Front Office Manager with IDS (Hotel Software) expertise to manage front office operations at our Lonavala property.Job Responsibilities:Oversee daily front office operations and guest services.Manage reservations, check-ins, and check-outs using IDS software.Supervise and train front office staff.Ensure guest satisfaction...

  • Guest Experience, Guest Experience Executive(Sales

    7 days ago

    Lonavale, India Della Group Full time

    **Job Title : Guest Experience Executive Function : Guest Experiences Location : Lonavala DUTIES AND RESPONSIBILITIES: - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Meeting VIP guests on arrivals and departures. - Coordinating and...

  • Front Desk Executive

    2 weeks ago

    Lonavale, India The Machan Resorts LLP- Full time

    A Front Desk Representative’s responsibilities are varied depending on the company. They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. **Salary**: ₹13,000.00 - ₹22,000.00 per...

  • Reservation Executive

    7 days ago

    Lonavale, India Gigadocs Softtech Private limited Full time

    **Key Responsibilities**: - Process, confirm, and update reservations in the Property Management System (PMS). - Maintain up-to-date knowledge of room types, rates, packages, promotions, and hotel facilities. - Ensure accuracy in reservation details such as dates, guest information, payment method, and special requests. - Coordinate with Front Office,...

  • Front Desk Executive

    2 weeks ago

    Lonavale, India VR Design solutions Full time

    **Position: Front Desk Executive** Location: [Takawe Bk lonavala] **Responsibilities**: 1. Oversee daily operations of the drone experience center, ensuring a welcoming and engaging environment for all visitors. 2. Provide comprehensive drone experiences to visitors, including demonstrations and hands-on opportunities to fly...