Reservation Executive

7 days ago

Lonavale, India Gigadocs Softtech Private limited Full time

**Key Responsibilities**:

- Process, confirm, and update reservations in the Property Management System (PMS).
- Maintain up-to-date knowledge of room types, rates, packages, promotions, and hotel facilities.
- Ensure accuracy in reservation details such as dates, guest information, payment method, and special requests.
- Coordinate with Front Office, Sales, and Housekeeping teams to ensure guest requirements are met.
- Monitor room availability and assist in maximizing hotel occupancy and revenue.
- Manage cancellations, amendments, and no-shows as per hotel policy.
- Maintain relationships with travel agents, corporate clients, and online booking partners.
- Prepare daily, weekly, and monthly reservation reports as required.
- Handle guest inquiries, complaints, or requests related to reservations professionally.
- Promote upselling of rooms, upgrades, and packages to increase revenue.

**Requirements & Skills**:

- Bachelor’s degree / Diploma in Hotel Management or related field.
- Proven experience as a Reservation Executive / Reservation Agent in hotels or resorts.
- Familiarity with PMS/IDS/Opera or other hotel reservation systems.
- Strong communication skills (verbal & written).
- Excellent telephone etiquette and customer service orientation.
- Ability to multitask and work under pressure.
- Knowledge of OTA (Online Travel Agents) and GDS (Global Distribution System) is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund

  • Reservation Executive

    6 days ago

    Lonavale, India Gigadocs Softtech Private limited Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    The Reservation Executive is responsible for managing guest reservations efficiently and accurately, ensuring a seamless booking experience. This role involves handling inquiries, confirming reservations, maintaining up-to-date records, and delivering exceptional customer service to maximize occupancy and revenue.Key Responsibilities:Handle incoming calls,...

  • Reservation Executive

    2 weeks ago

    Lonavale, India Hotel Grand Visava Full time

    **Job Title**: **Reservation Assistant** **Position Summary**: The Reservation Assistant is responsible for assisting customers with inquiries, reservations, and changes to existing bookings. They handle administrative tasks related to reservation systems, ensure accurate records, and provide excellent customer service to ensure a positive experience for...

  • Reservation Executive

    2 weeks ago

    Lonavale, Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    The Reservation Executive is responsible for handling guest reservations efficiently and accurately, ensuring maximum room occupancy, and delivering excellent guest service. The role involves managing reservation requests via phone, email, online channels, and walk-ins while maintaining accurate records and coordinating with other hotel departments.Key...

  • Front Office, Front Office Executive

    5 days ago

    Lonavale, India Della Group Full time

    **1. Should welcome guests on arrival and ensure smooth check in and check out process as per company standards. 2. Should address guest queries on rooms, food, local attractions and current promotional activities. 3. Should be able to maximize room occupancy and use up-selling techniques to promote hotel services and facilities. 4. Comply with Hotel...

  • Guest Relation Executive

    5 days ago

    Lonavale, India The Fern An Ecotel Hotel Lonavala Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures.**Coordinating** and multi-tasking job duties in a busy environment. - Should possess detailed information about...