Guest Relation Executive

2 weeks ago

Lonavale, India The Fern An Ecotel Hotel Lonavala Full time

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.**Coordinating**

and multi-tasking job duties in a busy environment.
- Should possess detailed information about the
**Hotel**

, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up-to-date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities, etc.
- Check on VIP reservations, and complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to-date information on room rates, current promotions, offers, and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Coordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, and attention to detail.
- Must be guest service-focused and a team player.
- A positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends, and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Observant, discriminating, and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**Qualifications**:

  • Front Office, Guest Relation Executive

    2 weeks ago

    Lonavale, India Della Group Full time

    **Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Major skills and...

  • Adventure Front Office, Guest Relation Executive

    2 weeks ago

    Lonavale, India Della Group Full time

    **Major skills and accountabilities of position (4-6 major accountabilities) 1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organized with great attention to detail. 2. Should have excellent personal presentation and communication skills. 3. A passion for delivering exceptional levels of Guest...

  • Guest Service Agent

    1 week ago

    Lonavale, India FUEL Full time

    Treasure Island Resort-Lonavala requires a male resident guest relations officer with minimum 2 years of experience in restaurant/hotel industry. **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Lonavala, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Entertainment, Entertainment Executive

    4 days ago

    Lonavale, India Della Group Full time

    **We are seeking a dynamic and creative Entertainment Executive to join our team at Della Adventure and Resorts. The Entertainment Executive will be responsible for curating and executing engaging entertainment programs and events to enhance the guest experience and promote the Della brand. This role requires a combination of strategic planning, artistic...

  • Executive

    4 days ago

    Lonavale, India Stay Vista Full time

    **Executive - Stay Experience** **Location: Lonavala** **About Us** StayVista is **India’s largest villa hospitality brand** and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays....

  • Stay Experience Executive

    7 days ago

    Lonavale, India Stay Vista Full time

    **Responsibilities**: - Responsible for ensuring seamless guest experience. - Take ownership of guest issues and follow problems through to resolution. - Make decisions that are in the best interest of the company and the guests. - Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency. - Provide guidance or...

  • Executive - Butler

    7 days ago

    Lonavale, India StayVista Full time

    **Executive - Butler** **Location: Lonavala** **About Us** StayVista is **India’s largest villa hospitality brand** and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. **Here, you...

  • Executive Housekeeper

    6 hours ago

    Lonavale, India Adinath Agencies Full time

    **Profile Introduction**: The Executive Housekeeper will be responsible for managing all aspects of housekeeping operations, ensuring that the resort’s rooms, public areas, and facilities are maintained to the highest standards of cleanliness and hygiene. This role involves leading a team of housekeeping staff, developing and implementing housekeeping...

  • Reservations Executive

    2 weeks ago

    Lonavale, India QTONET PRIVATE LIMITED Full time

    **Job Summary**: The Reservations Executive is responsible for handling all reservation inquiries and bookings in an efficient, courteous, and professional manner. This role is key to maximizing room occupancy and revenue through effective inventory and rate management, while delivering exceptional guest service from the very first interaction. **Key...

  • Reservation Executive

    2 weeks ago

    Lonavale, India Gigadocs Softtech Private limited Full time

    The Reservation Executive is responsible for managing guest reservations efficiently and accurately, ensuring a seamless booking experience. This role involves handling inquiries, confirming reservations, maintaining up-to-date records, and delivering exceptional customer service to maximize occupancy and revenue. **Key Responsibilities**: - Process...