Process Trainer Bpo

23 hours ago

Gurugram Haryana, India ONEWAY Full time

**Designation**:
Process Trainer

**Relevant Experience**: 4 Years as Process Trainer

**Salary** : upto 7 LPA

Location, Gurgram, sector no 18

**Roles and Responsibilities** **Handling End to End Process Training for New Hire Team as per the client need and requirement. ** Well versed in training the objection handling calls.

**Handling the refresher training for existing team players. ** Ensuring process training with the Modules & PPT(s) prepared before the training starts.

**Handling the mock calls & barging live calls before/ post-handover is done to the process Head. ** Mock calls and feedback sessions.

**Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.**

Training on rebuttal(S)/strategies. **Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes. ** Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

**Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.**

Ensuring result oriented & improvement programs for existing team players. Qualifications**:Trainer should have handled & trained the teams (Domestic BPO). **Need to have excellent communication & presentation skills.

**A minimum of 5+ years' experience as a process/sales trainer. **Ability to meet or exceed Performance Competencies.

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹58,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- PROCESS TRAINER: 4 years (preferred)
- total work: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7738173100

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