Bpo Associates

5 days ago

Gurugram Haryana, India SAN Engineering & Locomotive Co.Ltd Full time

**BPO Executive / Customer Service Representative / Telecaller**

Department:
Customer Support / Operations / Technical Support

**Location**:
Gurgaon, Harayana (On-site )

Job Summary:
We are seeking a proactive and customer-focused BPO Executive to manage inbound and outbound communications, resolve client issues, and ensure high-quality service delivery. This role is pivotal in maintaining customer satisfaction and supporting our operational goals.

Key Responsibilities:

- Handle a high volume of inbound and outbound calls in a timely manner.
- Provide accurate information about products and services, addressing customer inquiries effectively.
- Resolve customer complaints by identifying issues and determining solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with team members and other departments to improve customer service.
- Meet performance targets related to call handling, customer satisfaction, and quality standards.
- Stay updated on product knowledge and company policies to provide accurate information.LinkedIn Business Solutions+1Superworks+1

Required Skills & Qualifications:

- Excellent verbal and written communication skills in English; proficiency in regional languages is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computers and familiarity with CRM software.
- Flexibility to work in rotational shifts, including weekends and holidays.
- Educational Qualification: Minimum of a high school diploma; a bachelor's degree is preferred.
- Prior experience in a BPO or customer service role is advantageous but not mandatory.LinkedIn Business Solutions+1Expertia+1Expertia

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Communication, or a related field.
- Certification in Customer Relationship Management (CRM) tools.
- Experience with international clients and understanding of cross-cultural communication.Superworks+1Expertia+1HGS

Compensation:
Competitive salary with performance-based incentives.

Career Path:
Opportunities for advancement to roles such as Team Leader, Quality Analyst, or Process Trainer, based on performance and experience.

**Job Types**: Full-time, Fresher

Pay: From ₹200,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person

**Speak with the employer**
+91 9944215453

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