Bpo : Inbound Voice Process : Customer Support :

2 days ago

Gurugram Haryana, India Outpace Consulting Services Full time

**Greetings from Outpace Consulting
There is an ongoing requirement for **Customer Support in R1RCM Noida and Gurgaon**

**B.E - B.Tech (Freshers) Can Not Apply
MODE OF INTERVIEW - Telephonic Interview

**You Can Also Share Your CV's on Above Numbers**
- Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable.
- To prioritize the pending claims for calling from the aging basket.
- Should be able to convince the claims company (payers) for payment of their outstanding claims.
- To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
- To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
- Escalate difficult collection situations to management in a timely manner.
- Review provider claims that have not been paid by insurance companies.
- Handling patients billing queries and updating their account information.
- Post cash and write off the contractual adjustments accordingly while working on the accounts.
- Meeting daily/weekly and monthly targets set for an individual.

**Desired Profile**:

- Should be willing to work in US Shift.
- Fresher/Experience in Healthcare Revenue Cycle Management process.
- Strong written and verbal communication skills.
- Good computer skills including Microsoft Office suite.
- Ability to prioritize and manage work queue.
- Ability to work independently as well as in a team environment.
- Strong analytical and problem-solving skills.
- Good typing skills with a speed of min 30-35 words /min.

Key Skills

BPO

Blended Process

Customer Service

CCE

US Shift

Process

Voice Process

UK Shift

Voice Support

Process Associate

CSA

Customer Support

Inbound Voice

Outbound Voice

International Voice

Call Center

Associate

International Calling

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:

- Any Graduate

Company Profile
- Outpace Consulting Services Private Limited- R1RCM- Company Info

***
- View Contact Details- +**Salary**:
2,25,000 - 2,75,000 P.A.

**Industry**:
BPO / Call Centre

**Functional Area**:
Customer Success, Service & Operations

**Role Category**:
Customer Success

**Role**:
Customer Success Associate

**Employment Type**:
Full Time, Permanent

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