Process Trainer

12 hours ago

Gurugram Haryana, India ONEWAY Full time

Designation : Process Trainer

Relevant Experience : 4 Years as Process Trainer

Salary : upto 7 LPA

Roles and Responsibilities
- Handling End to End Process Training for New Hire Team as per the client need and

requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process

Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a

variety of instructional techniques and formats also develop alternative training methods if

expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later

train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and

course materials.
- Collate the training results and documentation of the same to present the particular agent’s

performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players

Qualifications:

- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 5+ years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.

Pay: ₹50,000.00 - ₹55,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

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