Process Trainer- Travel

3 days ago

Gurugram Haryana, India Flights Guru Full time

**Job Title**: Trainer
- Travel Process
**Location**: Udyog Vihar Phase 4, Gurgaon

**Job Type**: Full-Time / Permanent (UK Shift)

**Job Overview**:
**Key Responsibilities**:

- **Training Delivery**:

- Conduct training sessions on travel processes, including booking systems, travel policies, procedures, and customer service expectations.
- Deliver engaging, clear, and effective training to new hires, as well as ongoing training for current employees.
- Tailor training content based on learner needs, ensuring a blend of theoretical knowledge and practical skills.
- **Training Materials Development**:

- Develop, update, and maintain training materials, including manuals, presentations, e-learning modules, and other resources.
- Ensure training materials are up-to-date with the latest industry trends, compliance regulations, and internal policies.
- **Process Knowledge**:

- Stay up to date on changes in travel regulations, booking systems, and travel-related policies.
- Provide clear explanations and demonstrations on travel processes, such as booking procedures, travel documentation, insurance policies, and customer handling.
- **Training Administration**:

- Organize and schedule training sessions, track attendance, and manage training records.
- Assess training effectiveness through feedback, quizzes, and performance reviews to ensure learners have absorbed key concepts.
- **Customer Service Excellence**:

- Promote and ensure a customer-centric approach in all training sessions, emphasizing how UK travel processes impact customer satisfaction and service delivery.

**Skills & Qualifications**:

- **Experience**:

- Previous experience in training or customer service within the travel industry, with specific knowledge of travel processes (such as booking systems, flights/ bookings, etc.).
- **Knowledge**:

- Strong understanding of travel regulations, travel systems, and industry standards.
- Familiarity with tools and platforms used in the travel sector (e.g., GDS systems, travel management software).
- **Skills**:

- Excellent communication skills, both verbal and written.
- Strong presentation and facilitation skills.
- Ability to explain complex travel processes in simple, understandable terms.
- Organizational skills with the ability to manage multiple training sessions and learners at once.

*If your profile matches the details mentioned above, please share your updated resume at 7007593500/9773952126 for shortlisting your profile if you belong to the travel domain only.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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