Process Trainer

1 day ago

Gurugram Haryana, India Elevate X Solutions Full time

**Designation : Process Trainer**

Relevant Experience : 4 Years as Process Trainer

Salary : upto 7 LPA

Roles and Responsibilities
- Handling End to End Process Training for New Hire Team as per the client need and requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players.

Qualifications:

- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 5+ years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.

**Job Types**: Full-time, Permanent

Pay: ₹600,000.00 - ₹700,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Expected Start Date: 31/07/2025

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