Product & Process Trainer

Overview:
We’re looking for a passionate Sales Capability Trainer to strengthen the core of our Territory Sales Manager (TSM) workforce

across Airtel's MR vertical. This individual will bring a powerful blend of on-ground sales expertise and training acumen—with

experience equivalent to a Zonal Sales Manager (ZSM) in managing sales teams, and proven success in designing and executing

impactful learning journeys.

Key Responsibilities:
1. TSM Capability Building

2. Lead structured onboarding and ramp-up journeys for newly joined TSMs

3. Deliver functional and behavioral training programs on territory management, channel KPIs, promoter lifecycle, and

digital tools.

4. Conduct performance-based refreshers and micro-coaching sessions in collaboration with ASCs and ZSMs

Training Design & Delivery

1. Customize and deliver content based on in-market realities (eg: app usage, retail visibility, promoter behavior)

2. Leverage insights from training needs analysis (TNI) to craft learning plans that stick

3. Blend formats: workshops, role plays, simulations, and on-the-job training (OJT)

Performance Coaching & Field Immersions

1. Diagnose performance gaps (Skill & Will) using defined frameworks

2. Spend quality time in-field with TSMs to coach on the job and model high-performance behaviors

3. Track training efficacy and individual progress using CSATs, feedback loops, and certification assessments

Stakeholder Collaboration & Enablement

1. Partner with ZSMs, ASCs, and cluster heads to drive a culture of coaching and feedback.

2. Support the upskilling of ASCs and senior TSMs through Train-the-Trainer (TTT) initiative.

What You Bring:
**Experience**:
1. 6-9 years in frontline sales + team training

2. Proven track record of leading high-performing BD or sales teams (e.g., in ed
- tech, IT services, franchise sales)

3. Exposure to TSM-like roles or BDA/Promoter enablement at scale

4. Strong grounding in training design, delivery, and field coaching

Core Competencies:
1. Territory/Channel Sales Understanding

2. Adult Learning & Sales Enablement

3. TNI, Performance Coaching, and Behavioral Training

4. Excellent facilitation, presentation & stakeholder communication skills

Preferred:
1. Experience in telecom/FMCD/FMCG domain is a plus

2. Knowledge of field tools (sales apps, CRMs, LMS platforms)

**Education**:
1. B.Tech/MBA

2. Certified in Sales/Behavioral Training (optional)

KPIs for Success in this Role:
1. Onboarding completion for new TSMs within 1 week from joining.

2. Monthly TSM coaching sessions with documented feedback (monthly 2 session with hiring Airtel HR on overall

feedback of the trainer as given by circle team)
- survey form will be share by the Project manager.

3. Minimum 80% average training satisfaction (CSAT)
- process to be set by partner & agreed jointly

MANPOWER DEPLOYMENT:
1. Base location: Airtel Center, Gurgaon

2. Travel across zones/clusters based on training schedule (if required in future as per need)

S.No KPI Target Weightage

1 Onboarding completion for new TSMs within defined timeline 100% 40%

2 Training hours delivered vs. planned 85% 20%

3

Feedback from participants through post-training surveys and Take the scores

from the TSMs/ZSMs. 80% 30%

4 Quarterly feedback of trainer
- process to be defined jointly with Airtel team 90% 10%

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Application Question(s):

- Current CTC
- Notice Period

**Location**:

- Gurugram, Haryana (required)

Work Location: In person