
Product & Process Trainer
6 days ago
Overview:
We’re looking for a passionate Sales Capability Trainer to strengthen the core of our Territory Sales Manager (TSM) workforce
across Airtel's MR vertical. This individual will bring a powerful blend of on-ground sales expertise and training acumen—with
experience equivalent to a Zonal Sales Manager (ZSM) in managing sales teams, and proven success in designing and executing
impactful learning journeys.
Key Responsibilities:
1. TSM Capability Building
2. Lead structured onboarding and ramp-up journeys for newly joined TSMs
3. Deliver functional and behavioral training programs on territory management, channel KPIs, promoter lifecycle, and
digital tools.
4. Conduct performance-based refreshers and micro-coaching sessions in collaboration with ASCs and ZSMs
Training Design & Delivery
1. Customize and deliver content based on in-market realities (eg: app usage, retail visibility, promoter behavior)
2. Leverage insights from training needs analysis (TNI) to craft learning plans that stick
3. Blend formats: workshops, role plays, simulations, and on-the-job training (OJT)
Performance Coaching & Field Immersions
1. Diagnose performance gaps (Skill & Will) using defined frameworks
2. Spend quality time in-field with TSMs to coach on the job and model high-performance behaviors
3. Track training efficacy and individual progress using CSATs, feedback loops, and certification assessments
Stakeholder Collaboration & Enablement
1. Partner with ZSMs, ASCs, and cluster heads to drive a culture of coaching and feedback.
2. Support the upskilling of ASCs and senior TSMs through Train-the-Trainer (TTT) initiative.
What You Bring:
**Experience**:
1. 6-9 years in frontline sales + team training
2. Proven track record of leading high-performing BD or sales teams (e.g., in ed
- tech, IT services, franchise sales)
3. Exposure to TSM-like roles or BDA/Promoter enablement at scale
4. Strong grounding in training design, delivery, and field coaching
Core Competencies:
1. Territory/Channel Sales Understanding
2. Adult Learning & Sales Enablement
3. TNI, Performance Coaching, and Behavioral Training
4. Excellent facilitation, presentation & stakeholder communication skills
Preferred:
1. Experience in telecom/FMCD/FMCG domain is a plus
2. Knowledge of field tools (sales apps, CRMs, LMS platforms)
**Education**:
1. B.Tech/MBA
2. Certified in Sales/Behavioral Training (optional)
KPIs for Success in this Role:
1. Onboarding completion for new TSMs within 1 week from joining.
2. Monthly TSM coaching sessions with documented feedback (monthly 2 session with hiring Airtel HR on overall
feedback of the trainer as given by circle team)
- survey form will be share by the Project manager.
3. Minimum 80% average training satisfaction (CSAT)
- process to be set by partner & agreed jointly
MANPOWER DEPLOYMENT:
1. Base location: Airtel Center, Gurgaon
2. Travel across zones/clusters based on training schedule (if required in future as per need)
S.No KPI Target Weightage
1 Onboarding completion for new TSMs within defined timeline 100% 40%
2 Training hours delivered vs. planned 85% 20%
3
Feedback from participants through post-training surveys and Take the scores
from the TSMs/ZSMs. 80% 30%
4 Quarterly feedback of trainer
- process to be defined jointly with Airtel team 90% 10%
Pay: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
Schedule:
- Day shift
Application Question(s):
- Current CTC
- Notice Period
**Location**:
- Gurugram, Haryana (required)
Work Location: In person
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