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Process Trainer

2 weeks ago

Gurgaon District Haryana, India nexus consulting solutions Full time

Roles and Responsibilities
- Handling End to End Process Training for New Hire Team as per the client need and

requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process

Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a

variety of instructional techniques and formats also develop alternative training methods if

expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later

train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and

course materials.
- Collate the training results and documentation of the same to present the particular agent’s

performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players.

Qualifications:

- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 5+ years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.

**Salary**: Up to ₹700,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- process trainer: 3 years (preferred)
- total work: 4 years (preferred)

**Language**:

- English (preferred)