Process Trainer

2 days ago

Gurgaon District Haryana, India nexus consulting solutions Full time

Roles and Responsibilities - Handling End to End Process Training for New Hire Team as per the client need and requirement. - Well versed in training the objection handling calls. - Handling the refresher training for existing team players. - Ensuring process training with the Modules & PPT(s) prepared before the training starts. - Handling the mock calls & barging live calls before/ post-handover is done to the process Head. - Mock calls and feedback sessions. - Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen. - Training on rebuttal(S)/strategies. - Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes. - Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. - Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly. - Ensuring result oriented & improvement programs for existing team players. Qualifications: - Trainer should have handled & trained the teams (Domestic BPO). - Need to have excellent communication & presentation skills. - A minimum of 5+ years' experience as a process/sales trainer. - Ability to meet or exceed Performance Competencies. **Salary**: Up to ₹700,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - process trainer: 3 years (preferred) - total work: 4 years (preferred) **Language**: - English (preferred)

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