Process Trainer
18 hours ago
Company: Globiva
Location: Gurgaon
Job Summary
Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy.
Key Responsibilities
- Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems.
- Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production.
- Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence.
- Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness.
- Ensure high throughput % with maximum trainees successfully clearing NHT/OJT.
- Use role plays, mock calls, and live call monitoring to build sales effectiveness.
- Partner with Operations & Quality to identify training needs and bridge performance gaps.
- Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training).
- Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements.
- Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance.
- Act as a coach & mentor for trainees during nesting and early production.
Key Skills & Competencies
- Strong sales acumen with proven knowledge of telesales / outbound sales.
- Excellent communication, persuasion, and presentation skills.
- Expertise in handling NHT, OJT, refresher & PKT sessions.
- Ability to drive throughput, nesting effectiveness, and training efficacy.
- Strong analytical, reporting & MS Office skills.
- Flexible to work in a 6-day, 24/7 BPO environment.
Qualifications & Experience
- Graduate in any discipline.
- Minimum 1 year experience as a Sales Process Trainer in BPO.
Hands-on experience in Outbound Sales / Telesales / Insurance or BFSI or Healthcare Sales processes preferred.
6 days working.
Share cv to HR Supriya
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