Process Trainer

3 days ago

Gurgaon, Haryana, India Globiva Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company: Globiva

Location: Gurgaon

Job Summary

Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy.

Key Responsibilities

  • Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems.
  • Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production.
  • Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence.
  • Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness.
  • Ensure high throughput % with maximum trainees successfully clearing NHT/OJT.
  • Use role plays, mock calls, and live call monitoring to build sales effectiveness.
  • Partner with Operations & Quality to identify training needs and bridge performance gaps.
  • Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training).
  • Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements.
  • Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance.
  • Act as a coach & mentor for trainees during nesting and early production.

Key Skills & Competencies

  • Strong sales acumen with proven knowledge of telesales / outbound sales.
  • Excellent communication, persuasion, and presentation skills.
  • Expertise in handling NHT, OJT, refresher & PKT sessions.
  • Ability to drive throughput, nesting effectiveness, and training efficacy.
  • Strong analytical, reporting & MS Office skills.
  • Flexible to work in a 6-day, 24/7 BPO environment.

Qualifications & Experience

  • Graduate in any discipline.
  • Minimum 1 year experience as a Sales Process Trainer in BPO.

  • Hands-on experience in Outbound Sales / Telesales / Insurance or BFSI or Healthcare Sales processes preferred.

  • 6 days working.

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