Trainer- Clearance

2 weeks ago

Gurgaon, Haryana, India PineQ Lab Technology Full time ₹ 10,00,000 - ₹ 15,00,000 per year

This is a
Full Time
position for a
Trainer- Clearance & Settlement
located in
Gurugram
. The role requires
5-7 years
of experience in the
CRM/Call Centers/BPO/ITES
industry. A
Graduate in any discipline
is the required qualification.

The Trainer will be responsible for conducting engaging and effective
new hire training
programs, covering product knowledge, process flows, system navigation, and soft skills. They will also design and deliver
refresher & up-skilling training
to bridge knowledge gaps. Other duties include creating and updating training materials (
Content Development
) , conducting post-training assessments, measuring effectiveness (e.g., using Kirkpatrick's model), and
reporting
on trainee performance. The role also requires providing
nesting support
and coaching to new hires during the transition phase.

Mandatory domain knowledge includes direct experience with
product lifecycle handling for retail investors
, specifically for
tax-advantaged accounts or recurring investment schemes
. Knowledge of
Banking operations & Taxation
(European Market preferred) is also key. The candidate must possess excellent verbal and written communication skills , exceptional presentation and facilitation skills , and be practice and focused on Metrics.
Train The Trainer (T3) certification
is preferred. The role is based in an office environment , is
5 days a week with rostered off
, and requires willingness to work in shifts along with the team.

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