V&a Trainer

5 days ago

Gurugram Haryana, India Webhelp Full time

**Training & Quality**

**Location**
- Gurugram, India***

Job Title:
V&A Trainer

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

**Key Responsibilities**:

- Support Front Line Recruitment Teams to assess the quality of new hires.
- Understanding needs, conducting refresher training in English - as per requirement
- Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
- Maintaining Data and MIS as per the training BPMS / requirement
- Supports intra & inter function collaboration.
- Proactively implement best practices and add value across locations.
- Attend the TTT for any client requirements.
- Interfaces with customers as per requirement
- Conducts Need Analysis and shares feedback with the stakeholders.
- Meeting the monthly Conversion & Effectiveness targets
- Providing Feedback to the New Hires on Soft Skills and basic grammar
- Mentoring the New Trainers
- Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches.
- Conduct refreshers basis TNA, publish and execute for 100% closure every month.
- Meet the training requirements of the BU basis TNA.
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
- Track and report improvements

**Desired Skills**:

- CAT Score of 5.5 or higher
- Excellent communication skills (English & Hindi).
- Excellent facilitation and presentation skills
- Data handling / data interpretation and Data Management.
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Willing to work in a 24x7 shift environment.
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize.
- Ability to meet deadlines.
- Multi-tasking
- Strong organizational and presentation skills
- Ability to work under pressure.
- Ability to drive initiatives to closure.
- Ability to deal with all levels of employees with different accents and dialects.
- OD experience will be an added advantage.
- Experience in the International Customer Service Process will be an added advantage.

**Disclaimer:

- **

**Location**:
IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Sales Trainer

    4 days ago

    Gurugram, Haryana, India Vprotect Full time

    We are looking for an excellent Corporate Trainer to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others.A corporate trainer is an experienced educator. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organizational skills...

  • Voice & accent trainer

    2 weeks ago

    Gurugram, India NIIT Limited Full time

    Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on or whatsapp on JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization...

  • Trainer - International BPO

    2 weeks ago

    Delhi, Gurugram, NCR, Noida, India Demographic Hr Services Full time ₹ 70,000 - ₹ 75,000 per year

    Communication / Voice and Accent / V&A and Process Trainer - International BPO 5 Days Working Rotational Shift Trainer Salary up to 7lpa Team Lead Trainer 7.5lpa Location - Gurgaon Required Candidate profileMust be Graduate Must have exp. as a Process Trainer / (VNA) Communication Trainer in International BPO NO Call Share Ur CV on WhatsApp Email -

  • Trainer - Mutual Funds

    1 week ago

    Gurugram, Mumbai, India Alpha Capital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job descriptionAbout the Role:We are seeking a dynamic and experienced trainer to join our team. The ideal candidate will have a strong background in mutual funds, either as an advisor or in training. The trainer will play a key role in enhancing the skills and knowledge of advisors and team members, ensuring alignment with industry best practices.Key...

  • V-Mart Retail

    6 days ago

    Gurugram, India V Mart Retail Ltd. Full time

    1. Content Development & Instructional Design- Design and develop engaging, practical, and learner-centric training content - Customize training material to meet the specific needs of target audiences (warehouse and backend)- Continuously update content to ensure relevance, alignment with business goals, and industry best practices2. Training Delivery-...

  • Voice n Accent Trainer| VnA

    7 days ago

    Delhi, Gurugram, NCR, Noida, India Spark consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are hiring for Voice n Accent Trainer NoidaAnygraduate can applyKey Responsibilities:Conduct Voice & Accent Training programs for new hires and existing employees.Deliver modules on Voice and Accent,spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication.Facilitate pre- and...

  • Voice n Accent Trainer| VnA

    5 days ago

    Delhi, Gurugram, NCR, Noida, India Spark Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are hiring for Voice n Accent Trainer NoidaAny graduate can apply(To Confirm Please Drop a Whatsapp or call on Monica )( In case The Number Is Busy, Please Drop A Whatsapp @ Monica )Key Responsibilities:Conduct Voice & Accent Training programs for new hires and existing employees.Deliver modules on Voice and Accent, spoken& written English,...

  • Apply Now: Training Manager

    1 week ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...