Voice n Accent Trainer| VnA

2 days ago

Delhi Gurugram NCR Noida, India Spark consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dear Candidate,

We are hiring for Voice n Accent Trainer Noida

Anygraduate can apply

Key Responsibilities:

  1. Conduct Voice & Accent Training programs for new hires and existing employees.
  2. Deliver modules on Voice and Accent,spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication.
  3. Facilitate pre- and post-assessments and maintain training effectiveness scores.
  4. Create and update content, exercises, and training aids to ensure relevance and engagement.
  5. Provide individual feedback and coaching to improve trainees' spoken and written communication.
  6. Collaborate with Ops and Quality teams to identify voice and accent training/letter writing needs and create customized learning plans.
  7. Track progress and maintain training MIS, reports, and feedback logs.
  8. Should be able to conduct back to back batches and provide floor support on Language and Voice and accent training

Key Skills & Competencies:

  1. Excellent command over English language (written and spoken)
  2. Expertise in English Voice and Accent (phonetics, MTI reduction, intonation, and global accents)
  3. Strong email etiquette and business writing skills
  4. Interactive training style with classroom and virtual facilitation experience
  5. Should have been part of Voice and Accent team in a BPS/BPO industry for at least 2 years
  6. Hands on expertise on tools like Versant, Meritrac etc
  7. Should be able to evaluate staff on written English language & V&A parameters and customized interventions to improve them
  8. Empathetic, patient, and adaptable with good interpersonal skills
  9. Excellent facilitation skills
  10. Knowledge of tools like MS Office and feedback tools

Total Experience Expected: 05-08 years

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