Voice and Accent Trainer-US Shift
1 week ago
Voice and Accent Trainer (BPO)
Location: US Shift (Work from office)
Experience: 2+ Years
Shift: Night shift
Immediate joiners only
Upto 6.5-8 LPA
Skills:
Key Responsibilities:
• Deliver Voice & Accent, grammar, and communication training for new hire batches.
• Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.
• Continually assess trainees' performance during training through quizzes, role plays, call simulations, and feedback sessions.
• Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.
• Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).
• Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.
• Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.
• Conduct refresher training sessions for production teams to bridge communication gaps.
• Continuously update training content and adopt best practices to enhance training delivery.
Qualifications & Experience:
• Graduate in any discipline.
• 2+ years of experience as a Communication Trainer in a BPO/Contact Center environment.
• Proven experience in Voice & Accent training and handling new hire batches
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