Voice and Accent Trainer-US Shift

6 hours ago

Noida, Uttar Pradesh, India Tech Mahindra Full time

Voice and Accent Trainer (BPO)

Location: US Shift (Work from office)

Experience: 2+ Years

Shift: Night shift

Immediate joiners only

Upto 6.5-8 LPA

Skills:

Key Responsibilities:


• Deliver Voice & Accent, grammar, and communication training for new hire batches.


• Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.


• Continually assess trainees' performance during training through quizzes, role plays, call simulations, and feedback sessions.


• Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.


• Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).


• Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.


• Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.


• Conduct refresher training sessions for production teams to bridge communication gaps.


• Continuously update training content and adopt best practices to enhance training delivery.

Qualifications & Experience:


• Graduate in any discipline.


• 2+ years of experience as a Communication Trainer in a BPO/Contact Center environment.


• Proven experience in Voice & Accent training and handling new hire batches

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