Voice & Accent Trainer

2 days ago

Kolkata Noida, India Capgemini Full time ₹ 2,50,000 - ₹ 12,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

  • Conduct comprehensive voice and accent training sessions for agents involved in outbound calling.
  • Design and deliver personalized coaching sessions
  • Develop training materials and practice exercises.
  • Provide feedback and progress reports to clients.
  • Work on voice clarity, articulation, and pronunciation adjustments.
  • Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.
  • Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement.
  • Design and implement evaluation processes to track progress and measure the effectiveness of training programs
  • Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.
  • Conduct refresher training sessions to ensure continuous improvement and skill retention.
  • Understand and address cultural differences to tailor training programs effectively.

Your Profile:

  • A minimum of 5+ years of experience as a Voice and Accent Trainer, preferably in the BPO
  • Strong understanding of voice modulation, phonetics, and accent neutralization techniques
  • Excellent communication and interpersonal skills.
  • Ability to coach and mentor individuals at various skill levels, from beginners to advanced.
  • Sensitivity to cultural nuances and ability to adapt training methods accordingly
  • Certification in Voice and Accent Training or related fields is a plus.
  • Graduate in any discipline

What you'll love about working here

  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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