Process Trainer

2 days ago

Gurugram Haryana, India Webhelp Full time

**Training & Quality**

**Location**
- Gurugram, India***

Job Title:
Process Trainer

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and key responsibilities**:

- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive, classroom training, and written job aids.
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

**Key Skills and Knowledge**:

- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships.

**Educational qualification**:Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.

**Disclaimer:

- **

**Location**:
IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:
Time Type:
Full time
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