Process Trainer

20 hours ago

haryana, India Policybazaar.com Full time

Job Description – Process Trainer - Health NRILocation – Gurgaon(Night Shift - 8:30pm - 5:30am)6 Days WorkingJob ResponsibilitiesIdentifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Coordinate training schedule, set up, creation of training materials and follow-up.Training new employees in areas including sales training, product knowledge, customer communications and internal systems.Responsible for providing the product knowledge on Life Insurance to all new joiners.Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales ManagersAssist in delivery of on-going training programsEvaluate training and report on traineesReviewing trainings performances and preparing participants’ score sheetsArrange for follow-up training, or report following training sessionsTimely & constructive feedback and counselling of the traineesMaintain detailed records of workshops conducted, participant lists, feedback, follow up activities etcDesired Skills:• Required from a training background• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching• Ability to communicate and resolve issues that affect Performance Criteria• Ability to handle escalations from employees• Ability to escalate issues to their supervisor or other internal departments• Demonstrated language fluency in English .Candidate should be comfortable working from office 6daysGurugram - Plot 119 Policybazaar Corporate OfficeSector 44, Gurugram

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