Product & Process Trainer

6 days ago

Faridabad Haryana, India kayakalp Global Full time

Conduct process training for new joiners and cross-training for existing employees.
- Design and update training modules, SOPs, and documentation aligned with healthcare processes (e.g., RCM, claims processing, medical billing, coding, prior authorization).
- Collaborate with operations and quality teams to identify training needs and skill gaps.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis.
- Ensure training content meets HIPAA and other healthcare compliance requirements.
- Maintain accurate records of training schedules, attendance, and results.
- Provide floor support during nesting/on-the-job training phases.
- Drive continuous improvement initiatives to enhance training delivery and learner engagement.
- Support process transitions, migrations, and updates by creating relevant knowledge materials.

Qualifications:

- 2-5 years of experience as a trainer in a healthcare BPO, hospital process, or clinical operations.
- Excellent presentation, facilitation, and communication skills.
- Proficient in MS Office (Word, Excel, PowerPoint) and Learning Management Systems (LMS).
- Ability to manage multiple training batches and deadlines efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

**Experience**:

- total work: 5 years (required)

Work Location: In person

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