Process Trainer

21 hours ago

Delhi Gurugram NCR New Delhi, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:Insurance Sales Trainer (BPO NHT/OJT)

Company- GLOBIVALocation: Sector 18, Gurgaon (Haryana)Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred)Working Days: 6 Days (Monday Saturday)

About the Role:We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training (OJT) for our insurance sales process. The trainer will be responsible for enhancing sales effectiveness, improving conversion ratios, and ensuring compliance in every interaction.

Key Responsibilities:

  • Conduct NHT sessions for new joiners on insurance products, sales process, and compliance.
  • Deliver OJT coaching to drive sales performance, soft skills, and objection-handling.
  • Train agents on needs-based selling, upselling, and cross-selling techniques.
  • Develop training content, sales role plays, and product knowledge sessions.
  • Monitor trainee performance during nesting period and provide timely feedback.
  • Collaborate with Operations, Quality, and Product teams to close performance gaps.
  • Maintain detailed MIS/reports on training effectiveness and sales readiness.
  • Conduct refresher trainings to boost sales productivity of existing employees.

Required Skills & Qualifications:

  • Graduate in any discipline (Insurance certification/licensing is an advantage).
  • 13 years of experience in insurance sales training in a BPO or BFSI setup.
  • Strong knowledge of life/general insurance products and sales practices.
  • Excellent communication, presentation, and motivational skills.
  • Hands-on experience in sales coaching, role plays, and objection-handling.
  • Proficiency in MS Office (Excel, PowerPoint, Word).

What We Offer:

  • Competitive salary and performance-based incentives.
  • Exposure to leading insurance brands and sales processes.
  • Growth opportunities in training and leadership roles.

Contact Person HR Sonam

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