is hiring Process Trainer in Gurugram

2 weeks ago

Gurugram New Delhi, India Ienergizer Full time ₹ 6,00,000 per year

Greetings,

Great opportunity to be a part of Ienergizer as a process trainer .

Requirements :-

  • Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer.
  • Graduation is must.
  • BPO experience.
  • Customer Service experience.

Roles & Responsibilities :-

  • Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques.
  • Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers.
  • Crisis Management Training: Educating agents on managing critical situations calmly and effectively.
  • Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions.
  • Presentation Skills: Engaging and effective delivery of training materials.
  • Knowledge of Training Methods: Understanding of adult learning principles and various training techniques.
  • Patience and Empathy: Ability to support and guide learners at different levels.
  • Analytical Skills: Assessing training effectiveness and identifying areas for improvement.

For more information contact the below mentioned.

Vinay

Salary Upto 6 LPA

Warm Regards,

Talent Acquisition Team

Ienergizer

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