Process Trainer
1 day ago
Job Title:Process Trainer – US Department Location:Ahmedabad, Indore, Trivandrum Department:Learning & Development / Operations Reports To:Manager – Training & Quality / Head of US Operations Company Overview Paperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide. We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector. We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise. Role Overview As aProcess Trainer – US Department , you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions. Key Responsibilities Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs Conduct training sessions for new recruits and refresher trainings for existing employees Develop job aids, process documentation, checklists, quick reference guides, and training collateral Monitor trainee performance during and after training; carry out assessments and knowledge checks Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates) Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes Participate in process audits, quality reviews, and identify learning gaps Mentor and support new trainers (train-the-trainer approach) Recommend and implement continuous improvements in training delivery and content format Coordinate rollouts of process updates and ensure effective change management Maintain training schedules, attendance tracking, and training logs Provide periodic reports to management on training impact, KPIs, and improvements Qualifications & Skills Education:Bachelor’s degree in Commerce, Business, Finance, or related field Experience:3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus Excellent communication skills (spoken & written) in English Strong interpersonal skills and ability to engage with cross-functional teams Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint) Good analytical skills, ability to interpret process metrics and draw insights Attention to detail, patience, adaptability, and willingness to coach Ability to work overlapping US hours (shift flexibility) Prior experience in hospitality finance / accounting domain is a plus Key Performance Indicators (KPIs) Trainee onboarding success rate (first time pass / accuracy) Reduction in error rate for US processes post-training Average time to competency for trainees Feedback scores / training evaluation ratings Process compliance & audit results Number of process improvements suggested / adopted via training inputs Reporting & Stakeholders You will coordinate closely with: US Operations / Process Leads Quality Assurance / Process Auditors Learning & Development / Training managers Team Leads / Supervisors
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Process Trainer
1 week ago
Delhi, India Vimerse Infotech Inc. Full timeJob Tittle - Process Trainer Location - Moti Nagar, Delhi **Key Responsibilities: - ** 1. Training & Development 2. Training Delivery 3. Assessment and Evaluation **Qualification**: - Bachelor's degree in a relevant field preferred. - Previous experience as a Process Trainer in the BPO industry is a plus. - Strong knowledge of BPO processes and...
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Process Trainer
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Janakpuri, Delhi, Delhi, India Talent Futures services Full time*Hiring For Product Trainer* *Location Janakpuri west* *6 days working with 10 to 6.30* *Exp req 2 to 3 years in corporate/product trainer* *Max salary 25k plus pf esi benefits* *RESPONSIBILITIES* - Collaborate with management to identify company training needs. - Schedule appropriate training sessions. - Plan and implement an effective training...
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Process Trainer
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Process Trainer
1 week ago
Gurugram, New Delhi, India Paisabazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHi All,Paisabazaar one of the leading fintech organisation hiring process trainer for sales process.Product- Secured & Unsecured Loan, Credit Cards, InvestmentRole RequirementExcellent knowledge of process, CRM journey, partners and RebuttalsBasics of excel and Power Point PresentationPresentation Skill should be able to stand and speak In front of...
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Hiring for Process Trainers
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Delhi, India NIIT Limited Full timeProcess Trainer in Pune Location Age - Min: 25 - 30 years - Should be physically fit and be open for extensive travelling on a monthly basis. - Qualification: Graduate in any stream. - Minimum 2 - 3 years overall experience in Process training - Excellent interpersonal skills, soft skill aptitude and service oriented attitude towards all team mates. - Open...
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Process Trainer- BFSI domain
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New Delhi, India TP Full timeLocation: Mumbai, Malad.Job Summary:We are looking for a skilled Process Trainer with hands-on experience in international banking operations to design, deliver, and enhance training programs for new hires and existing staff. The ideal candidate will have deep knowledge of global banking processes, compliance standards, and customer service protocols.️ Key...
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is hiring Process Trainer in Gurugram
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Gurugram, New Delhi, India Ienergizer Full time ₹ 3,60,000 - ₹ 7,20,000 per yearGreetings,Great opportunity to be a part of Ienergizer as a process trainer .Requirements :-Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer.Graduation is must.BPO experience.Customer Service experience.Roles & Responsibilities :-Advanced Communication Skills: Ability to train agents on handling sensitive and...
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is hiring Process Trainer in Gurugram
2 weeks ago
Gurugram, New Delhi, India Ienergizer Full time ₹ 2,40,000 - ₹ 3,60,000 per yearGreetings,Great opportunity to be a part of Ienergizer as a process trainer .Requirements :-Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer.Graduation is must.BPO experience.Customer Service experience.Roles & Responsibilities :-Advanced Communication Skills: Ability to train agents on handling sensitive and...
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Process Trainer
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Delhi, Delhi, India Unayur Marketing Pvt Ltd Full time ₹ 4,20,000 - ₹ 7,20,000 per yearJob Title: Soft Skills and Sales TrainerCompany: Unayur Marketing Pvt. Ltd.Industry: BPO (Business Process Outsourcing)Location: [New Rohtak Road,67/5 Raj mandir hypermarket, Karol Bagh-110005]Employment Type: Full-TimeAbout the Company:Unayur Marketing Pvt. Ltd. is a leading BPO services provider specializing in customer support, sales, and marketing...
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Process Trainer
6 days ago
Delhi, India Barclays Full timeJob Title : Process Trainer Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...
