Process Trainer
3 weeks ago
Training & Capability Building • Conduct Training Needs Identification (TNI) in alignment with GPL’s Learning Framework, QMF standards, and Zonal CC feedback.• Design, develop, and deliver role-specific and skill-based training for Sky RMs including onboarding, refreshers, communication, and collections capability modules.• Integrate GPL training requirements such as Alchemy modules and LMS learning journeys within Sky RM learning plans.• Collaborate with the HO L&D and Zonal Training Teams to ensure consistency of learning outcomes for Sky RM. • Create facilitator guides, e-learning modules, videos, and quick reference tools for both virtual and hybrid learning formats.• Monitor knowledge retention, learning transfer, and post-training performance improvement through periodic assessments and audit scores.• Drive continuous learning culture through micro-learning, refresher capsules, and “trainthe-trainer” sessions for Sky RM TL or High Potential Sky RMs in line with GPL standards. Collections & Customer Experience Enablement• Develop modules that integrate customer lifecycle communication, collections negotiation skills, and defaulter recovery frameworks. • Conduct role-plays, simulation exercises, and live call calibrations focused on improving customer engagement, conversion, and empathy.• Train Sky RMs on NPS calling, handling detractors, and leveraging promoter relationships for referrals and testimonials.• Support the adoption of digital service tools,Aspect Telephony, and Customer Communication Templates). Governance, Compliance & Quality Audits• Conduct training audits and skill certifications to ensure all Sky RMs meet GPL quality and communication standards.• Align all training materials and delivery methods with GPL brand guidelines, tone of voice, and compliance frameworks (SOC2, GDPR).• Review and validate customer communication templates to ensure accuracy, empathy, and adherence to process SOPs. • Maintain detailed documentation for audit readiness, reporting completion rates, and feedback effectiveness metrics,Location-Malad Aspee,Salary upto 6LPA,Should be from a BPO company,
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Process Trainer
2 days ago
New Delhi, India IGT Solutions Full timePosition : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the Domestic Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...
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Process Trainer
2 days ago
New Delhi, India Tech Mahindra Full timeJob Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create...
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Process Trainer for Domestic Bpo
7 days ago
New Delhi, India Fortuco Resource Pvt. Ltd Full timeA trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...
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Process Trainer
1 week ago
Delhi, India Vimerse Infotech Inc. Full timeJob Tittle - Process Trainer Location - Moti Nagar, Delhi **Key Responsibilities: - ** 1. Training & Development 2. Training Delivery 3. Assessment and Evaluation **Qualification**: - Bachelor's degree in a relevant field preferred. - Previous experience as a Process Trainer in the BPO industry is a plus. - Strong knowledge of BPO processes and...
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Process Trainer
7 days ago
Delhi, Gurugram, NCR, New Delhi, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Insurance Sales Trainer (BPO NHT/OJT)Company- GLOBIVALocation: Sector 18, Gurgaon (Haryana)Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred)Working Days: 6 Days (Monday Saturday)About the Role:We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training...
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Process Trainer
2 weeks ago
Gurugram, New Delhi, Noida, India Imaginators Try Going Beyond Full time ₹ 7,80,000 per yearHiring for Process TrainerExp - 2 to 7YearsPackage - 6.5LPALocation - Gurgaon/ Noida ContactAparupa
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Process Trainer
5 days ago
Delhi, India AAIDEOLOGY Full timeKey Responsibilities: - The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. - Prepare training materials such as...
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Process Trainer
3 days ago
Delhi, Delhi, India Atiya Herbs Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Process Trainer Sales & Soft SkillsLocation: Karol BaghDepartment: Training & Development / OperationsReports To: Training Manager / L&D LeadEmployment Type: Full-TimeJob Summary:We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves...
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Process Trainer
3 weeks ago
New Delhi, India Policybazaar.com Full timeJob Description – Process Trainer - InsuranceLocation – Kochi6 Days WorkingJob Responsibilities- Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. - Coordinate training schedule, set up, creation of training materials and follow-up. - Training new employees in areas including sales...
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Process Trainer
2 days ago
New Delhi, India Policybazaar.com Full timeJob Description – Process Trainer - InsuranceLocation – Ahmedabad(Travelling within Gujrat for 15 to 20 Days) 6 Days WorkingJob Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up....
