Process Trainer

14 hours ago

Delhi, Delhi, India Atiya Herbs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Process Trainer Sales & Soft Skills

Location: Karol Bagh

Department: Training & Development / Operations

Reports To: Training Manager / L&D Lead

Employment Type: Full-Time

Job Summary:

We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves onboarding new hires, delivering sales-specific process training, improving soft skills, and enhancing overall agent performance in alignment with business expectations.

Key Responsibilities:

  • Deliver New Hire Training (NHT) focused on BPO-specific sales processes, customer service, and soft skills.
  • Facilitate sales training including objection handling, persuasion techniques, closing strategies, and KPI management.
  • Conduct training on essential soft skills such as communication, empathy, rapport building, and professionalism.
  • Design and update training modules, assessments, SOPs, and support materials based on client and process requirements.
  • Identify performance gaps through regular feedback, TNI (Training Need Identification), and floor observations.
  • Conduct refresher trainings, upskilling sessions, and on-the-job coaching for existing employees.
  • Coordinate with Operations, Quality, and HR to improve training outcomes and support business performance.
  • Evaluate training effectiveness through post-training assessments, call monitoring, and performance tracking.
  • Maintain training records, attendance logs, and feedback reports in compliance with internal and client audits.

Required Skills & Qualifications:

  • Minimum 23 years of experience as a Trainer in a BPO environment (Voice/Sales Process).
  • Proven experience in conducting sales training and soft skills coaching in a BPO setup.
  • Strong understanding of BPO KPIs like AHT, CSAT, Conversion Rate, Quality Score, etc.
  • Excellent verbal and written communication skills.
  • Skilled in facilitating in-person training sessions.
  • Ability to adapt to fast-paced and dynamic process environments.
  • Proficient in MS Office (PowerPoint, Excel, Word) and common BPO tools (e.g., dialers, CRMs).

Preferred Qualifications:

  • Graduate in any stream; additional certifications in Training Delivery, TTT (Train the Trainer), or Sales are a plus.
  • Exposure to Domestic Voice Process.
  • Familiarity with LMS platforms and digital learning tools.

Key Competencies:

  • Strong facilitation and presentation skills
  • Leadership and influence
  • Empathy and emotional intelligence
  • Analytical and problem-solving mindset
  • Organized and detail-oriented
  • Continuous learning attitude

  • IN Process Trainer

    1 week ago

    Delhi, Delhi, India Sporty Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training...

  • IN Process Trainer

    6 days ago

    Delhi, Delhi, India Sporty Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training...

  • Sales Trainer

    3 days ago

    Delhi, Delhi, India NikahForever Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionPosition -Sales Trainer (Quality Analyst)Location:Jasola, New DelhiExperience:1–3 YearsWorking Hours:10:00 AM – 6:00 PMEmployment Type:Full-timeAbout usNikah Foreveris India's most trusted community matrimony platform, dedicated to simplifying the marriage journey and helping individuals find meaningful connections. With a thriving...

  • Audio Model Trainer

    6 days ago

    Delhi, Delhi, India Upwork, Fiverr, PeoplePerHour Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Audio Model Trainer located in Delhi, India. The Audio Model Trainer will be responsible for training and developing audio models, creating and maintaining training datasets, fine-tuning neural networks, and conducting evaluations and tests. The role...

  • VFX Trainer

    6 days ago

    Delhi, Delhi, India Arena Animation Full time ₹ 50,000 - ₹ 7,00,000 per year

    VFX-TrainerLocation: DelhiJob Type: Full-timeWebsite: About the companyArena Animation established in the year 1996, offers world class training facilities in the field of Animation, VisualFx, Gaming, Graphics and Web Designing. Our innovative pedagogy focuses on fostering creative learning with the help of highly experienced, qualified and committed...

  • Trainer For Functional Safety

    10 hours ago

    Delhi, Delhi, India Overture Rede Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:We are looking for an experienced Functional Safety and Cybersecurity Trainer to deliver corporate training programs for engineering and automotive professionals. The trainer will be responsible for designing and conducting sessions aligned with industry standards such as ISO 26262, IEC 61508, and ISO/SAE 21434, covering both theoretical and...

  • Sales Trainer| Mundka| Experience|

    1 week ago

    Delhi, Delhi, India Career Kendra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    energetic and experienced Trainer who can train and guide teams across multiple-Sales,Operations,Accounts,Dispatch,HR,MIS EA(Executive Assistants),and PC(Process Coordinators).Ability to create engaging training modules(both theory and practical).

  • Trainer

    2 weeks ago

    Delhi, Delhi, India Cancer Healer Center Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Company:Cancer Healer CenterDepartment:Learning & Development (L&D)Role:TrainerExperience:2 to 4 YearsLocation:West India | East India | South India | North IndiaCompensation:Best in the industry, based on last drawn salary and experienceAbout Cancer Healer CenterAt Cancer Healer Center, we believe in creating an environment of continuous learning and...

  • Consultant corporate trainer

    3 days ago

    Delhi, Delhi, India Appz global tech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Consultant / Corporate TrainerLocation: DelhiExperience: 2+ YearsEmployment Type: Full-TimeWe are looking for an experienced Consultant / Trainer who can deliver effective training sessions and provide expert guidance across business and technical domains. The ideal candidate should have excellent communication skills, a passion for mentoring, and hands-on...

  • MOCK PI Trainer

    1 week ago

    Delhi, Delhi, India JR Classes Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionWelcome to JR Classes, your trusted partner in academic excellenceFounded by Jatin Rajpal Sir, we specialize in providing top-notch educational services for students preparing forCUET/IPMAT/CAT, as well ascomprehensive courses for Class 11 and 12 Commercestudents. At JR Classes, our mission is to empower students with the knowledge,...