CRM Executive

2 days ago

Kalapatti Coimbatore Tamil Nadu, India Vedita Ventures Full time

Role & Responsibilities
Role Summary

The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction. The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities
- Manage the complete customer journey of post-sales support.
- Coordinate with sales, marketing, and finance teams for smooth handovers.
- Ensure timely communication regarding project progress, payments, and documentation.
- Handle customer feedback, resolve complaints, and maintain high satisfaction levels.
- Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics
- Customer satisfaction scores (CSAT/NPS).
- Response and resolution time for customer queries.
- Customer retention and conversion rates.
- Accuracy and efficiency of data management in CRM tools.

Skills & Attitude

**Required Skills**:

- Excellent communication and interpersonal skills.
- Strong customer orientation and relationship-building abilities.
- Proficiency in CRM software such as Sell.do, Salesforce, Zoho CRM, or similar.
- Data handling skills for managing leads, pipelines, and customer queries.

Preferred Skills
- Experience with ERP tools and customer lifecycle management.
- Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position
- Customer-first mindset with a service-oriented approach.
- Proactive problem solver with strong follow-up skills.
- Team player with cross-functional collaboration ability.
- Ability to remain calm and professional under pressure.

Experience & Eligibility (E in BARE Fit)
- **Experience Range**: 2-5 years in real estate sales, CRM, or customer support roles.
- **Language(s)**: English, Tamil (preferred)

Pay: ₹30,000.00 - ₹40,000.00 per month

**Experience**:

- CRM: 3 years (required)
- Real estate : 5 years (required)

Work Location: In person

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