Front Office Executive

2 weeks ago

Udaipur, India Magnus Hospital Full time

1. *Reception Management:*
- Greet and assist patients, visitors, and staff with courtesy and professionalism.
- Manage the front desk operations, including answering phone calls, directing inquiries, and providing information.
- Handle patient registration, admissions, and discharge procedures.
- Maintain the reception area, ensuring it is clean and welcoming.

2. *Patient Coordination:*
- Schedule and confirm patient appointments, consultations, and follow-ups.
- Assist patients with filling out necessary forms and documents.
- Coordinate with different departments (e.g., billing, medical records, laboratory) to facilitate patient care.
- Manage patient flow and waiting times effectively.

3. *Administrative Support:*
- Handle billing inquiries and assist with payment processing.
- Maintain patient records, ensuring accuracy and confidentiality.
- Manage incoming and outgoing mail, courier services, and deliveries.
- Assist with data entry and the preparation of reports as needed.

4. *Communication:*
- Liaise with medical staff to ensure timely and effective communication of patient information.
- Address and resolve patient concerns or complaints, escalating issues as necessary.
- Provide information regarding hospital services, procedures, and policies to patients and visitors.

5. *Emergency Response:*
- Act as a point of contact during emergencies, coordinating with relevant departments.
- Follow hospital protocols for managing emergency situations, such as directing patients and visitors to safe areas.

6. *Compliance and Confidentiality:*
- Ensure compliance with hospital policies, procedures, and healthcare regulations.

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

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