Customer Support Executive

2 weeks ago

Mohali, India Upliftify solutions Full time

Looking for Customer Support Executive along with the following skill sets:
*USA Technical support voice process.
*Must have excellent English communication skills.
*Must have Customer handling skills.
*Possessing excellent product knowledge to enhance customer support.
*Identify and assess customers’ needs to achieve satisfaction.
*Build sustainable relationships and trust with customer accounts through open and interactive communication.
*Provide accurate, valid, and complete information by using the right methods/tools.
*Meet personal/customer service team sales targets and call handling quotas.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*Keep records of customer interactions, process customer accounts, and file documents.
*Take the extra mile to engage customers.

Educational Qualification: - Undergraduate / Graduate with good computer knowledge

Work From Home but we will start operations soon in next year
10hrs shift including 1hr break
Transportation not available
5.5 days working

For any kind of assistance please feel free to contact us at
+91-XXXXXXXXXX (24*7 available)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Punja (preferred)
- English (preferred)

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