Dialer Officer

5 days ago

Navi Mumbai Maharashtra, India CRUTZ LEELA Full time

Designation: Dialer Officer

Location: Mahape - Navi Mumbai

Experience: 4 years

**Roles & Responsibilities**:

- Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
- Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.
- Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training
- Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
- Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
- Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed
- Executing dialer strategy for multiple departments
- Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual
- Responsible for development, testing, implementation and production of daily business reporting
- Completes regular Quality Assurance monitoring of the dialer systems and processes
- Ensure State/Country compliance requirements
- Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes
- Identifying and implementing process improvements.
- Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem solving skills and demonstrated analytical competencies

**Education and Experience**:

- Minimum 4 years’ previous experience in a high volume contact center while possessing the ability to handle multiple priorities and projects simultaneously
- Technically competent on the Dial Connection systems and involve in CRM integration with dialer system.
- Will be able to drive the shift alone and will be able guide subordinates in require situation.
- Technically strong and will be able to manage PAN INDIA dialer operations.
- Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, SQL and/or Business Objects required.

**Job Types**: Full-time, Permanent

**Salary**: ₹45,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

**Speak with the employer**

+91 7378473775

  • Dialer Officer

    2 weeks ago

    Mumbai, India Onesource Atreus Full time

    Designation: Dialer Officer Location: Mahape - Navi Mumbai Experience: 2-4 years **Roles & Responsibilities**: - 1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters - 2. Implement a comprehensive dialing...

  • Client Relationship Officer

    5 days ago

    Navi Mumbai, Maharashtra, India Forehedge Marketing Full time

    **Job Title: Client Relationship Officer (US Process)** **Job Location: Turbhe MIDC** *** **Job Overview**: **Key Responsibilities**: - Conduct outbound telemarketing calls to generate leads and set appointments for B2B clients. - Build and maintain strong, long-term client relationships through consistent communication. - Effectively handle lead...

  • Client Relationship Officer Us Process P

    2 weeks ago

    Navi Mumbai, Maharashtra, India hunarstreet technologies Full time

    **Job Title**: Client Relationship Officer (US Process) **Job Location**: Turbhe MIDC **Job Type**: Full-time **Job Overview**: The company is seeking an experienced and dedicated Client Relationship Officer to responsible for managing client relationships, driving lead generation, and setting appointments for our business-to-business (B2B) clients in...

  • Manager/Senior Manager

    1 week ago

    Mumbai, India Zenplus Full time

    Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration,...

  • Support Engineer

    18 hours ago

    Mumbai, Maharashtra, India People Centro Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hi All,We are in need of strong resources to fill Support Engineer - Telecom. The Candidates, that are interested, can send us their updated resumes to us.Position: Support Engineer - TelecomExp: 0 – 1 YearsRelevant Exp: 1 yearsIndustry: TelecomLocation: MumbaiMode of Work: Work From OfficeInterview Mode: F2FMandatory Skills: troubleshoots, Call Center,...

  • Customer Relationship Officer

    2 weeks ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India ITECH Solutions Full time

    **Job Overview**: **Key Responsibilities**: - Conduct outbound telemarketing calls to generate leads and set appointments for B2B clients. - Build and maintain strong, long-term client relationships through consistent communication. - Effectively handle lead generation processes, ensuring the accurate collection of data and appointments. - Engage with...

  • Senior Windows Desktop Engineer

    5 days ago

    Mumbai, India Pepper Advantage Full time

    Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls. Provide Level 1 and Level 2 support for hardware, software, and network-related issues. Install, configure, and upgrade operating systems and software applications. Ensure regular data backup and system recovery processes are in...

  • MIS Officer

    37 minutes ago

    Mumbai, India HDB Financial Services Ltd. Full time

    Job Description Job Role Good Data analytical skills and Hands on knowledge about Dialer operations (Calling List, Agent Group, Filter modification, Campaign Creation Place mapping etc.) Should be also able to Analysis Weekly and Monthly tracker and discuss about the performance Improvement/Process Improvement. Daily analysis on Agent Activity (Ready,...

  • Telle Caller Vashi

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Onkar Placement Full time

    **Job Title**: Teller/Caller—Jewelry Insurance **Location**: Vashi, Navi Mumbai **Experience**: 1 to 4 years **Job Type**: Full-time **Industry**: Insurance (Jewelry/Valuables), Customer Support, Telesales **Job Summary**: **Key Responsibilities**: - Make outbound calls to leads and existing customers regarding jewelry insurance plans, renewals,...

  • Desktop Engineer

    5 days ago

    Mumbai, India Pepper Advantage Full time

    Key Responsibilities:Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls.Provide Level 1 and Level 2 support for hardware, software, and network-related issues.Install, configure, and upgrade operating systems and software applications.Manage LAN/WAN connectivity, ensure uptime, and...