Dialer Officer

6 days ago

Mumbai, India Onesource Atreus Full time

Designation: Dialer Officer

Location: Mahape - Navi Mumbai

Experience: 2-4 years

**Roles & Responsibilities**:

- 1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
- 2. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.
- 3. Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training
- 4. Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
- 5. Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
- 6. Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed
- 7. Executing dialer strategy for multiple departments
- 8. Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual
- 9. Responsible for development, testing, implementation and production of daily business reporting
- 10. Completes regular Quality Assurance monitoring of the dialer systems and processes
- 11. Ensure State/Country compliance requirements
- 12. Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes
- 13. Identifying and implementing process improvements.
- 14. Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem solving skills and demonstrated analytical competencies
- **Education and Experience**:

- 1. Minimum 2 years previous experience in a high volume contact center while possessing the ability to handle multiple priorities and projects simultaneously
- 2. Technically competent on the Dial Connection systems
- 6. Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, SQL and/or Business Objects required.

**Salary**: ₹8,725.50 - ₹50,000.00 per month

**Experience**:

- total work: 1 year (required)

  • Dialer Officer

    2 weeks ago

    Navi Mumbai, India Atreus Consultant Full time

    Designation: Dialer Officer Experience: 1-2 years experience required as a Dialer from BPO Background Education : Graduate Working Days : 6 Days Week Offs : Sunday Fixed Off/Alternate 2 Saturdays off Immediate Joiners Only **Salary**: Up to ₹350,000.00 per year Jadwal: - Day shift - Morning shift Tunjangan: - Provident Fund Upah Tambahan: -...

  • Dialer Support

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    Post : Dialer Executive - Experience : 2 years - Job Location : Andheri (W) **Dialer Support** - Create dialing strategies and campaigns in line with company - strategy - Continuously innovate to improve the performance of the dialer - Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service -...

  • IT Support

    2 weeks ago

    Navi Mumbai, India ONIQ SERVICES PRIVATE LIMITED Full time

    **Position**: Dialer Support Executive **Positions **:10 **Location **:Mumbai ( navi Mumbai ) **Education Qualification**:BSCIT/MSCIT/BCA/MCA/BE **work mode: - ** Work from office. **Interview mode: - ** Virtual. **Experience: - ** Fresher **Notice period: - **Immediate joining required **Job Responsibility**: - Dialer related activities, ID...

  • Manager/Senior Manager

    2 weeks ago

    Mumbai, Maharashtra, India Zenplus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Manager/Senior Manager Call Center IT & Dialer OperationsLocation: Dadar, MumbaiWork Mode: Work from OfficeExperience: 1015yearsRole OverviewWe are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and...

  • Manager/Senior Manager

    1 day ago

    Mumbai, India Zenplus Full time

    Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration,...

  • Digi Calling Officer-rpm Retail Assets

    2 weeks ago

    Mumbai, India Riverforest Connections Full time

    **Job Purpose**: Collections through Digital calling has been established as a new channel to the Bank and has been started with an objective to move away from the conventional line collections to a more digital approach. The purpose of the role is to enhance the collections to the bank by leveraging various digital calling techniques to improvise auto-cure...

  • Cloud Telephony Operations Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeEngineer Full time ₹ 12,00,000 - ₹ 18,00,000

    Omnichannel telephony engineer plays a pivotal role in ensuring operational efficiency of dialer campaign operations.Key ResponsibilitiesDesigns solution strategies using contact center technology and Omni Channel ACD technology.Assists in designing dialer agent scripting, disposition, and reporting solutions.Collaborates with business development and client...

  • System Administrator

    2 weeks ago

    Mumbai, India KLPTA BUSINESS SOLUTIONS Full time

    Provide technical support for both hardware and software issues our users encounter - Manage the configuration and operation of client-based computer operating systems - Monitor the system daily and respond immediately to security or usability concerns - Create and verify backups of data - Respond to and resolve help desk requests - Upgrade systems and...

  • Client Relationship Officer

    1 week ago

    Navi Mumbai, Maharashtra, India hunarstreet technologies Full time

    Job Position -Client Relationship Officer Job Location: Turbhe MIDC Conduct outbound telemarketing calls to generate leads and set appointments for B2B clients. - Build and maintain strong, long-term client relationships through consistent communication. - Effectively handle lead generation processes, ensuring the accurate collection of data and...

  • Academic Relationship Builder

    2 weeks ago

    Mumbai, Maharashtra, India beBeeEducational Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Educational Outreach Coordinator The role of the Admission Profiler is pivotal in connecting with potential learners and guiding them through the enrollment process for our programs. Establish connections with assigned leads and promptly initiate contact via an automated dialer system.Evaluate leads by assessing their interest, needs, and...