Client Relationship Officer

1 day ago

Navi Mumbai Maharashtra, India Forehedge Marketing Full time

**Job Title: Client Relationship Officer (US Process)**

**Job Location: Turbhe MIDC**

***

**Job Overview**:
**Key Responsibilities**:

- Conduct outbound telemarketing calls to generate leads and set appointments for B2B clients.
- Build and maintain strong, long-term client relationships through consistent communication.
- Effectively handle lead generation processes, ensuring the accurate collection of data and appointments.
- Engage with prospects and clients in a professional manner to understand their needs and convert opportunities.
- Use Google Sheets, web forms, and CRM tools to track client interactions, leads, and appointments.
- Maintain records of client interactions, ensuring timely follow-ups and updates.
- Assist in managing lead data and appointments, collaborating with the internal team to meet client expectations.
- Achieve daily targets and consistently meet performance metrics for outbound calling and appointment setting.

**Qualifications**:

- Proven experience in **B2B**, **outbound telemarketing**, **lead generation**, and **appointment setting**.
- Strong communication skills (oral and written) in English, with an ability to effectively engage with US-based clients.
- Able and committed to work in **US business timings** (9:00 AM - 8:00 PM Eastern Time), with a minimum of 6 dialing hours per day.
- Prior experience with outbound calling campaigns, handling client appointments, and lead qualification.
- Knowledge of using dialers and CRM tools (such as Vicidial, Zoom, Vonage) is a plus.
- Strong organizational skills and attention to detail in tracking appointments and client communications.
- Ability to thrive in a target-driven, fast-paced environment.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Guaranteed weekends off.
- Collaborative work culture with opportunities for growth and development.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 18/01/2025
Expected Start Date: 25/01/2025

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