IT Help Desk

2 days ago

Remote, India Replicon Full time

**Position Overview**

This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management service streams.

Work with limited supervision; perform complex analysis of storage, backup and DR environments. Ensure above average reliability, performance, and data integrity through design, installation, configuration and support. This is a great opportunity to get involved with multiple platforms at multiple sites and expand your technical skill set.

**Responsibilities**
- Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows and Mac platforms following defined company processes. Creates long term strategies for the Desktop team.
- Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution.
- Provides leadership and mentors less experienced team members on more complex issues on a daily basis.
- Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives.
- Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends.

**Qualifications/Experience**
- Bachelor’s Degree in Computer Science, Computer Engineering or related field
- 5+ years Tier 3/4 Support experience in managing and supporting enterprise systems
- Proven ability to manage, track, and prioritize escalations and incidents to deliver services within stipulated SLAs
- Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
- Working knowledge of AWS or any other Cloud Service provider will be appreciated
- Design, construct, configure, and maintain all facets of an Office 365 Tenant
- Maintain a thorough understanding of existing and emerging Office 365 and related core technologies
- Exchange: delivering messaging and collaboration solutions utilizing Microsoft Exchange Online and Office 365 within large complex environments.
- Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, Exchange Online Protection (EOP)Teams,
- Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.
- SharePoint Online: Knowledge of SharePoint Online administration
- Scripting (Bash, Perl, Python, PowerShell etc.) experience
- Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc.
- Experience in Security Information and Event Management (SIEM) is an added advantage.
- Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences.
- Ability to engage in deep system level problem determination and resolution.
- Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community.
- Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus.
- At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required.
- Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
- Willing to Work in North American Hours.

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