Help Desk Support

2 days ago

Remote, India Baygrape Technology Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Experience: 1-3 Years

Roles and Responsibilities:

· Address user tickets regarding hardware, software and networking.

· Assist users with application installations and peripheral configurations.

· Perform root cause analysis through targeted questioning and diagnostics.

· Provide remote troubleshooting and guided resolution via secure access tools.

· Configure and optimize desktop applications based on user requirements.

· Document incidents, actions taken, and resolutions in logs.

· Escalate complex issues to higher-tier support teams as per escalation protocols.

· Verify system functionality post-resolution and ensure user satisfaction.

Required Skills and Qualifications:

· Excellent verbal and written communication skills (must be fluent in English).

· Microsoft 365 Administration, User management, Security and Intune Management

· Understanding of Azure and cloud computing.

· Strong customer service orientation and problem-solving attitude.

· Basic understanding of IT systems, software, and network troubleshooting.

· Ability to work independently during night shifts and handle pressure efficiently.

· Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira, ServiceNow, etc.) is a plus.

· Prior experience in a helpdesk, technical support, or customer support role preferred.

· Bachelor's degree in Computer Science, IT, or any related field

***Work Timings: US timings (Night Shift)***

Job Type: Full-time

Pay: ₹500, ₹700,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Application Question(s):

  • Where are you located?
  • How soon can you join?

Education:

  • Bachelor's (Preferred)

Experience:

  • Help desk: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: Remote

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