IT Help Desk

2 days ago

Remote, India Quantumsoft Technologies Private Limited Full time

**Job Summary**:
We are looking for a customer-oriented and technically skilled **IT Help Desk**to provide first-level support to end users for hardware, software, and network-related issues. You will serve as the initial point of contact for technical problems and play a key role in ensuring smooth day-to-day IT operations. This is a great opportunity for recent graduates or early-career professionals to gain hands-on experience in IT support.

**Key Responsibilities**:

- Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
- Assist with software installation, configuration, and updates.
- Provide basic network and connectivity troubleshooting support.
- Escalate unresolved issues to higher-level IT staff or system/network administrators.
- Maintain accurate documentation of incidents, solutions, and technical guides.
- Support onboarding and offboarding of employees with IT setup and access management.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 0-2 years of experience in IT support or help desk roles (freshers welcome).
- Basic understanding of operating systems (Windows/macOS), networking, and Microsoft Office tools.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.

**Preferred Tools & Platforms**:

- **Ticketing Systems**: Freshdesk, ServiceNow, Zendesk, Jira Service Management
- **Remote Support Tools**: TeamViewer, AnyDesk, LogMeIn, Remote Desktop
- **Operating Systems**: Windows 10/11, macOS, basic Linux (Ubuntu)
- **Basic Networking Tools**: IPConfig, Ping, Traceroute, DNS tools
- **Software & Access Management**: Active Directory, Office 365 Admin Center, Google Workspace Admin
- **Communication Tools**: Outlook, Microsoft Teams, Zoom, Slack
- **Optional (Good to Know)**: Basic PowerShell commands, printer setup, mobile device support

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (required)

Work Location: Remote

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