Help Desk Associate

4 days ago

Remote, India Steer Health Full time

**Description/Specification**:

- Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals.
- Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Ticket Management: Logging and tracking support tickets using help desk software, ensuring that issues are resolved within established service level agreements (SLAs).
- Documentation: Creating and maintaining documentation related to troubleshooting procedures, solutions, and user guides.
- User Training: Providing basic training to users on how to use hardware, software, and other IT systems effectively.
- System Maintenance: Assisting in routine maintenance tasks, such as software updates, patches, and system upgrades.
- Communication: Communicating with users and colleagues effectively, both verbally and in writing, to provide updates, instructions, and support.
- Collaboration: Collaborating with other IT teams and departments to resolve complex technical issues and improve overall system performance.
- Quality Assurance: Ensuring that support services meet quality standards and that issues are resolved in a timely and efficient manner.

Compliance: Adhering to company policies, procedures, and security guidelines, especially regarding the handling of sensitive information and data protection.

**Requirements**:

- A degree in information technology, computer science, or a related field is preferred.
- Previous experience in a healthcare help desk or technical support role is advantageous.
- Familiarity with healthcare information systems, Electronic Health Records (EHR), and medical devices.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent customer service and communication skills.
- Knowledge of HIPAA regulations and other healthcare industry standards.

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