Order Management Associate

7 days ago

Remote India Udemy Full time US$ 60,000 - US$ 1,00,000 per year
Where we work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Mexico, Türkiye and two other US locations (Denver and Austin). This role is required to work US time - which will be 8:30 PM IST to 4:30 AM IST. Preference will be given to candidates who live near one of our hubs in India - Chennai or Mumbai

About this role 

As an Order Management Associate, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level.  This is a full-time position reporting to the Senior Manager of Deal Desk Administration. The Deal Desk Admin is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. 

The Udemy for Business (UFB) Revenue Operations team's mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.  The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UFB go-to-market universe from lead generation to customer invoicing.

What you'll be doing

  • Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes

  • Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions

  • Manages non-standard deal approval processes, escalations, and workflow optimization

  • Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time

  • Contribute to Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions, Deal Desk automation, dashboards, sales analytics, and various performance metrics

What you'll have 

  • 1 - 2 years working in the Enterprise SaaS/B2B industry, with preference for experience in Deal Desk, Order Management, or Finance Operations

  • Basic understanding of how to use Salesforce and familiarity with Netsuite 

  • Familiar with basic Revenue Recognition Rules

  • CPQ experience preferred but not required.

  • Proficient in gSuite or Microsoft Office

  • A high attention to detail is necessary to prevent errors in processing orders, invoicing, and delivery

  • Excellent communication and interpersonal skills to work across the business with sales, legal, finance, and other stakeholders

  • Capable of multitasking and prioritizing tasks under pressure with flexibility during high-volume periods

  • Organized, customer-focused, and detail-oriented

Application Window: We anticipate the application window will be open until  30 November, 2025. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

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