Order Management Expert

Job Description Job Description As an Order Management Expert, you will oversee and validate customer order intake, ensuring smooth execution across hardware, software, and services. You will coordinate procurement, distribution, and logistics, managing tasks like purchase orders, invoices, and customs processes while ensuring compliance. Your role involves troubleshooting order-related issues, supporting cash collection, and providing technical expertise to internal teams. You will contribute to process improvements, mentor less experienced colleagues, and may lead small projects. This position requires strong problem-solving, communication, and adaptability in a dynamic, global business environment. How You Will Contribute And What You Will Learn - Manages ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes. - Triggers task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitors timely completion). - Coordinates export, import and customs processes till goods receipt in drop of point.Captures the demand, purchase, goods receipt and verifies invoice. - Coordinates the distribution execution, plans transportation, verifies freight cost and invoice. Guide and provide technical expertise where applicable. - Coordinates and validates the customer invoice, Contributes and supports the collect cash process, including documentary remittances (EG letter of credit) and dispute solving with customer. - Provides working leadership and training to less experienced personnel. - May lead small projects with limited risks and resource requirements. Key Skills And Experience You have: - Bachelors of Degree 8 to 10 years with relevant work experience. - Variety of complex tasks within area of responsibility, demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. - May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. - Acts with independence and discretion in routine matters. Makes decisions that affect own work. Performs routine activities to meet departmental/project objectives. Requires moderate supervision. - Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. It would be nice if you also had: - Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. - May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues has cross-cultural knowledge and global mindset. - Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: - One of the World's Most Ethical Companies by Ethisphere - Gender-Equality Index by Bloomberg - Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.