Order Supporter

3 days ago

India DESMI AS Full time

Are you ready to be a part of a global organization on a transformative and sustainable journey that will change the world?_

*** Responsibilities**:

- Receive and review customer purchase orders. Review Sales Order entered in the system is in accordance with PO and agreement with customer on technical / commercial terms and conditions.
- Acknowledge the Order to Customer with Promised date.
- Initiate proactive communication with customer regarding the order status, resolve to get any missing information from customer, co-ordinate with internal departments to release the order for scheduling.
- Function as the primary contact and coordinator between the customer and factory to resolve any issues.
- Supervise the progress of all sales orders and initiate ongoing and do communication with each customer.
- Accountable for providing proactive communication to customer at designated key stages of the order execution (Order Scheduling, payment follow up, Order assembly, Inspection notification, Inspection co-ordination, Shipment)
- Maintain accurate records of all activities related to orders from receipt of the PO to shipment of the products and documentation requested.
- Run daily backlog and handle hold codes to reduce finished goods in inventory.
- Ensure compliance with checkpoint procedures, all trade compliance procedures and applicable laws.
- Re-use the part codes in Inventory to reduce the lead time of the assembly to customer as well as reduce the un-allocated inventory.
- Support factory on product related query during the manufacturing / assembly

**Qualifications**

***
- Degree or equivalent experience in Engineering with Customer Order Management, Project Management, Order Detailing, Order Administration with an experience of 2-4 years. Freshers can also apply.
- High level of integrity & trust
- Good command on MS Office (Excel, Word, PowerPoint, and Outlook)
- Good communications, negotiation, Interpersonal and people leadership skills.
- Good understanding on Terms and Conditions.
- Solid prioritizing and organizational skills along with being a self-starter.
- Must be able to work well in a close team setting.
- Experience with any ERP & Salesforce will be an added advantage

**Life at DESMI***

We are a proud energy-efficient flow technology company - and to make life flowing is our reason to exist. We are inspired to ensure flow in all form, shapes and contexts. We are committed to a diverse and inclusive workplace where innovation thrives, and every voice is embraced. To prepare our employees for a constantly evolving world, we consider providing them with diverse professional growth opportunities to be essential.

**Are you interested?

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