Order Management Specialist
1 week ago
Key Responsibilities:
- Order Processing & Management
- Receive and process manual customer orders.
- Verify product availability and ensure accurate data entry into internal systems.
- Track and manage order status from confirmation to delivery.
- Estimates & Work Orders
- Create accurate estimates and work orders based on customer requirements.
- Provide timely and competitive quotes using information from various suppliers.
- Cost Analysis
- Conduct comparative pricing analysis from different vendors/sources.
- Ensure the best quality product is selected within budget and delivery timelines.
- Customer Service & Issue Resolution
- Address and resolve customer inquiries, complaints, escalations, and delivery issues.
- Handle product-related concerns such as wrong deliveries, delays, or defects.
- Maintain high levels of customer satisfaction through professional communication.
- Supplier & Vendor Coordination
- Work closely with suppliers to confirm product availability and delivery schedules.
- Build and maintain strong working relationships with vendors and suppliers.
- Inventory & Delivery Monitoring
- Monitor inventory levels and coordinate with internal teams for restocking.
- Track and ensure timely, accurate, and damage-free deliveries.
- Reporting & Documentation
- Generate regular reports on order fulfillment, inventory levels, delivery timelines, and process improvements.
- Maintain detailed order records for internal use and audits.
- Industry Awareness
- Stay updated with current market trends, supplier changes, and technologies in order management and customer service.
Required Skills:
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- Proficiency in MS Excel and order management systems
- Ability to multitask and manage priorities under tight deadlines
- Problem-solving mindset and customer-first attitude
- Strong coordination and follow-up skills
Preferred Qualifications:
- Bachelor's degree in Business, Supply Chain, or related field
- 1–3 years of experience in order management, customer service, or operations
- Prior experience working with suppliers and B2B clients
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
Experience:
- US Customer service: 2 years (Required)
Shift availability:
- Night Shift (Required)
Work Location: Remote
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