Customer Service Executive

1 week ago

Khar Danda Mumbai Maharashtra, India KC Roasters Full time

**Company Name**: Koinonia Coffee Roasters

**Designation**: Customer Relations Executive

**Experience Required for the role**:At least 1+ year of industry experience

**Expected CTC offering**:

- INR 1,80,000- 2,16,000 PA

**Location of the Job**: Khar, Mumbai

We believe in creating a fun environment for our employees and allowing them to grow as a professional.

**Responsibilities and Duties**:

- Gaining an in-depth understanding of the Company and its products
- Attracts potential customers by answering product and service questions; and suggesting information about other products and services.
- Maintains customer records by updating account information.
- Engaging with the Customers and showcasing KC Roasters brand
- Greet customers warmly and ascertain the problem or reason for calling.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- On behalf of the company, the employee will have to look into customer relations

**Required skills**:

- English fluency
- Must be either Graduate or Postgraduate or Doctorate in any specialization
- Must be Energetic

**Benefits**:

- Training and Mentoring
- Cellphone Reimbursement
- PF

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current CTC?
- How soon can you join? (please mention the number of days)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Khar Danda, Mumbai, Maharashtra (required)

Work Location: In person

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