
Customer Experience Quality Auditor
15 hours ago
Job Description: Customer Experience Quality Auditor
Location: Khar West, Mumbai
Working Hours: 9 hours per day
Weekly Off: 1 day
About the Role
We are seeking a detail-oriented Customer Experience Quality Auditor to monitor and evaluate customer interactions across various touchpoints. The role ensures that employees maintain high-quality communication, adhere to company standards, and deliver exceptional customer experiences.
Key Responsibilities
Evaluate employee communication skills, product knowledge, professionalism, and adherence to scripts/processes.
Provide constructive feedback and improvement areas to employees and team leads.
Prepare quality reports, performance summaries, and audit findings on a weekly/monthly basis.
Identify recurring issues, process gaps, or training needs and recommend solutions.
Ensure customer experience consistency across all CRM and service channels.
Collaborate with management and HR to ensure corrective actions are taken on deviations.
**Requirements**:
Bachelor’s degree in Business, Management, or a related field.
1-3 years of experience in quality auditing, customer service, or CRM monitoring (BPO/Service industry preferred).
Strong communication and analytical skills.
Attention to detail with the ability to identify gaps in processes.
Proficiency in CRM tools and MS Excel/Google Sheets for reporting.
What We Offer
Opportunity to play a key role in enhancing customer satisfaction and service quality.
Collaborative and growth-oriented work culture.
Competitive salary package with performance-based incentives.
**Job Types**: Full-time, Permanent
Pay: ₹15,999.00 - ₹39,138.36 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
-
CRM Auditor
15 hours ago
Khar Danda, Mumbai, Maharashtra, India YDigital Full time**JD**: A CRM Auditor's job description typically focuses on evaluating a company's Customer Relationship Management (CRM) system for data integrity, security, compliance, and overall effectiveness. This role combines technical expertise in CRM platforms with analytical and auditing skills to ensure the system supports business goals and adheres to internal...
-
CRM auditor
4 hours ago
Khar Danda, Mumbai, Maharashtra, India YDigital Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJD:**Candidate from Western line**A CRM Auditor's job description typically focuses on evaluating a company's Customer Relationship Management (CRM) system for data integrity, security, compliance, and overall effectiveness. This role combines technical expertise in CRM platforms with analytical and auditing skills to ensure the system supports business...
-
Quality Auditor
14 hours ago
Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Quality Auditor
14 hours ago
Mumbai, Maharashtra, India Narsee Monjee Institute of Management Studies (NMIMS) Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Auditor
1 week ago
Khar Colony, Mumbai, Maharashtra, India Ramee Group of Hotels Full time**Job Role** - Auditor **Job Description -** - Diligently keep a systematic check on the company’s spending to improve organizational efficiency. - Prepare balance sheets and audit statements. - Prepare all documents related to finance. - Conduct and attend regular meetings with senior management to share financial findings. - Keep a check on processes...
-
Quality Auditor
4 hours ago
Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...
-
Quality Auditor
2 weeks ago
Mumbai, India Datamark, Inc. Full timeDATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...
-
Quality Auditor
14 hours ago
Mumbai, India AJP Consultancy Full timeBelow are major duties, tasks, and responsibilities that characterize the quality control auditor job description: - Assess whether a firm is in compliance with quality control procedures or not - Coordinate auditing teams - Ensure excellent communication between teams and internal management or clients - Perform extensive travelling to meet and work with...
-
Quality Auditor
2 days ago
Wagle Estate, Thane, Maharashtra, India Raunak Placement Services Full time**Job Title: Quality Auditor - Call Center** **Location**: Thane, Maharashtra **Job Type**: Full-Time As a Quality Auditor, you will play a critical role in ensuring the quality and compliance of our call center operations. You will be responsible for auditing and editing recorded calls, providing feedback to agents, and collaborating with management to...
-
Auditor
2 weeks ago
Dadar, Mumbai, Maharashtra, India Hinesh R Doshi and Co. LLP Full timeA job description for an Auditor with one year of experience would typically include responsibilities like assisting with financial statement audits, performing basic data analysis, reviewing supporting documentation, identifying potential issues, preparing audit workpapers, and collaborating with senior auditors to ensure compliance with accounting...