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Quality Auditor

3 weeks ago


Wagle Estate Thane Maharashtra, India Raunak Placement Services Full time

**Job Title: Quality Auditor - Call Center**

**Location**: Thane, Maharashtra

**Job Type**: Full-Time

As a Quality Auditor, you will play a critical role in ensuring the quality and compliance of our call center operations. You will be responsible for auditing and editing recorded calls, providing feedback to agents, and collaborating with management to enhance overall service quality.

**Key Responsibilities**:

- Conduct regular audits of inbound and outbound calls to assess adherence to company standards and regulatory requirements.
- Evaluate call quality against established criteria and provide constructive feedback to agents.
- Edit and document call recordings as necessary to highlight areas of improvement.

**Job Types**: Full-time, Permanent

Pay: ₹9,443.15 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

**Experience**:

- Call center: 1 year (required)
- Quality Auditor: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7208798124