Quality Auditor
1 day ago
**Job Title: Quality Auditor - Call Center**
**Location**: Thane, Maharashtra
**Job Type**: Full-Time
As a Quality Auditor, you will play a critical role in ensuring the quality and compliance of our call center operations. You will be responsible for auditing and editing recorded calls, providing feedback to agents, and collaborating with management to enhance overall service quality.
**Key Responsibilities**:
- Conduct regular audits of inbound and outbound calls to assess adherence to company standards and regulatory requirements.
- Evaluate call quality against established criteria and provide constructive feedback to agents.
- Edit and document call recordings as necessary to highlight areas of improvement.
**Job Types**: Full-time, Permanent
Pay: ₹9,443.15 - ₹30,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
**Experience**:
- Call center: 1 year (required)
- Quality Auditor: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7208798124
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