Quality Auditor

5 days ago

Thane, India TEFT Technology Private Limited Full time

**Job Title: Internal Auditor ( Quality and Compliance)**

**Industry
- BPO (International US process mandatory)**

**Key Responsibilities**
- Execute comprehensive audit plans focused on company areas of risk as defined in the Internal Audit Process policy.
- Evaluate the effectiveness of internal controls and risk management systems related to debt collection practices.
- Perform audits to identify areas of potential exposure and determine the scope of audit activities.
- Review and analyze the accuracy, completeness, and integrity of financial reports related to debt collection and account reconciliation.
- Conduct audits of collection procedures to ensure compliance with applicable laws such as the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) regulations, and state-specific regulations.
- Assess the efficiency of debt recovery processes and identify areas for improvement in collection strategies
- Ensure compliance with industry regulations, company policies, and client contractual requirements.
- Monitor adherence to ethical standards in the treatment of customers, including the validation of fair and lawful debt collection practices.
- Review and test data protection measures to ensure compliance with data privacy regulations such as GDPR or CCPA.

**Reporting and Documentation**
- Prepare detailed audit reports that document the audit scope, findings, risks, and recommendations for process improvements.
- Communicate audit results and actionable recommendations to senior management and relevant stakeholders.
- Follow up on management action plans to ensure the implementation of audit recommendations.
- Identify weaknesses in the control environment and propose enhancements to mitigate risks in the collection process.
- Collaborate with other departments (e.g., Compliance, Legal, IT) to improve controls and reduce fraud or other financial risks.

**Qualifications**
- **Education**:
High School / Graduate or equivalent required.
**Experience**:

- 2-3 years of experience in internal audit, preferably within the debt collection industry.
- Strong knowledge of debt collection laws, regulations, and compliance requirements.
- Experience in auditing collection systems, data privacy, and customer-facing operations.
- **Skills**:

- Excellent analytical skills with the ability to assess complex business processes and risks.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency with audit software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Effective written and verbal communication skills, including the ability to present findings clearly to various stakeholders.

**Key Competencies**
- Integrity and ethical conduct
- Problem-solving and decision-making
- Strong attention to detail
- Ability to work independently and within a team
- Adaptability and initiative

Pay: ₹45,000.00 - ₹55,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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